We’re continuing to grow our team of creative problem-solvers who are actively engaged in supporting a variety of EHR clients. You can do all of this from Nordic's home office or work closely with our team from a remote location.
Supervisor, Network Operations Center
The NOC Supervisor position will be responsible for the supervision of all engineers on their assigned shift in the Network Operations Center. The NOC Supervisor will assist with 24x7 operations of the NOC as well as provide day-to-day performance metrics for each of the NOC support towers. The information gathered by the Supervisor will be used to drive efficiencies within the NOC. The Supervisor will provide supervision of, and coordination of the activities of the team during shifts in order to deliver quality service to our customers in compliance with defined SLAs.
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Senior Application Analyst
The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles.
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Desk Side Analyst
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Clinical Service Desk Agent I - Managed Services
Our clinical service desk agents answer calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. They utilize excellent customer service skills and exceed customers’ expectations.
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Application Support Analyst
The Application Support Analyst provides advanced support for clinical and business applications. This role requires a comprehensive understanding of application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
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Site Learning Specialist (Greenville, SC)
The EHR Site Specialist interacts directly with Epic (CarePATH & ConnectCare) end users to identify issues, knowledge gaps and potential improvements with the use of Epic. Provides training, coaching and guidance on best-use techniques and improves the ability to use the system through coaching and identifying inhibitors to understanding how to use Epic.
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Application Analyst I
The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.
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Application Analyst I
The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.
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Senior Application Analyst
The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles.
Learn more
Senior Application Analyst
The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles.
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Cadence Analyst
The Analyst – Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.
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Hospital Billing - Sr. Analyst
The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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ClinDoc Analyst
The Analyst – Epic Application Management provides EHR design, build, testing and troubleshooting services for Nordic clients.
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Proposal Specialist
The Proposal Specialist supports the proposal team by planning, outlining, developing, and producing timely and compelling pre-sales deliverables. They maintain internal team templates and standard content as integral members of the proposal team.
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Desk Side Analyst - Richmond, VA
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Analyst, Data Analytics
The PowerBI Analyst will be responsible for the development of reports for internal Nordic business operations. This role will be responsible for design, build, testing, validation, and troubleshooting of reporting needs. They have the technical skills and soft skills to navigate customer communications. As a report writer, they will guide discussions on how the team can meet their reporting and analytics goals and provide proactive recommendations on ways the organizations can best use data to improve their business.
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Senior Analyst - Orders
The Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Portal Service Desk Agent
The Portal Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.
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Senior Analyst - Orders
The Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Desk Side Analyst (Youngstown, OH)
The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
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Hospital Billing - Senior Analyst
The Senior Analyst - Managed Services provides Epic EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They are growing in their technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Senior Application Advisors.
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Desktop Engineer III
The Desktop Engineer III is responsible for ensuring the operations of assigned functions in accordance with Nordic Global Healthcare IT leadership and IT governance. This position is responsible for the analysis, diagnosis, and resolution of complex problems related to desktop management. The Desktop Engineer III will be expected to analyze complicated systems, document end-user delivery standards, and assure high levels of stability, reliability, and availability of the Windows endpoints. Duties include, but are not limited to, testing and implementing client software, patch management, and support thereof. This role extends into the design, build, and support of the desktop management tools.
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IT Project Manager I
The IT Project Manager I is required to lead multiple projects through all lifecycle phases in support of IT. They are responsible to deliver projects on time and within budget and scope.
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Process Asset Library Administrator
The Process Asset Library (PAL) Administrator/Developer is responsible for the ISO compliant structure, maintenance and governance of a unified document repository containing standardized and account specific process documentation.
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