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Nordic is proud of its work helping MEDITECH customers achieve their healthcare IT objectives while enhancing patient care and optimizing their performance. Nordic MEDITECH support and services are available in the US, Canada, and Europe.  

By leveraging our deep clinical and operational knowledge, global reach, and the full suite of offerings from Nordic, our MEDITECH clients are achieving success at an exceptional rate. 

Nordic Meditech solutions include:

• MEDITECH Expanse implementation with embedded performance improvement
• MEDITECH MAAS implementation, training, and maintenance support
• Total cost of ownership comparisons and full planning engagements
• Complete managed services for MEDITECH – support and maintenance of all applications
• Legacy system support and maintenance
• Revenue cycle optimization
• Digital health 

Nordic’s extensive knowledge of the patient experience and the healthcare ecosystem helps healthcare organizations identify and achieve measurable outcomes. From initial assessment through design and implementation of customized solutions, we listen to understand strategic priorities and operational and technology needs. Our team provides advisory services, implementation, and support built on industry best practices and partnership to help your business improve quality of care and financial sustainability. 

Instructors

• Wendy Frappier, Director, Healthtech
• Al Monteiro, Associate Consultant, Nordic

Is MEDITECH Expanse Ambulatory the best fit for your facility?
Have you already implemented MEDITECH Expanse Ambulatory, but would like to learn about advanced features and optimization? 
Is your ambulatory facility losing out on potential revenue opportunities due to missing billing components in clinical documentation?

MEDITECH’s Ambulatory module functionality can meet the requirements of many clinics, but might not be the best solution in all cases. Scoping and an evaluation of each clinic workflow and data management for an organisation’s ambulatory services requires thorough consideration and planning. Not all outpatient services are alike – oncology, dialysis, and infusions for instance pose challenges that may not fit specific clinical needs.

Due to time constraints and limited resources, most organizations manage to implement only the bare basics of the Expanse Ambulatory module. Several key features of the MEDITECH Expanse Ambulatory module like Registries, Widgets, Immunization Management and Health Maintenance protocols are postponed to post-live optimization.

Click here for a full session description.

Instructor

• Sheryl Easter, Principal Consultant Performance Improvement, Nordic

Are your Ambulatory/Acute teams faced with challenges related to charge forwarding and is the set-up and decision making a mystery? Whether you are in the process of implementing or thinking about implementing, this workshop will help you with the next steps. Maybe you are already LIVE with Charge Forwarding and just want to lea to improve some of the workflows/build within your system. Then this is the workshop for you!

Healthcare leaders continue to face increasing pressures and in recent years, system functionality has been enhanced to improve the patient experience, create a single record between providers, clinics, and hospitals, and reduce repetitive data capturing. But, in some cases, if not optimally implemented can increase workarounds. 

In this workshop, we will provide tools and guidance to assist in improving your current MEDITECH Expanse workflow/build to help with decisions you are faced with implementing new functionality related to Charge Forwarding.

Click here for a full session description.

Presenter

• Craig Joseph, MD Chief Medical Officer, Nordic

This presentation underscores the pivotal role of human-centered design (HCD) in improving patient engagement within healthcare. It highlights the disconnect between current patient engagement strategies and actual patient needs, advocating for a design approach grounded in empathy, ideation, and iteration. Using real-world examples, including a case study of a patient's struggle with a non-intuitive patient portal, the presentation demonstrates the transformative potential of HCD in making healthcare technologies more accessible and empowering for patients. It offers actionable insights for healthcare organizations on adopting HCD principles, emphasizing the necessity of leadership support, interdisciplinary collaboration, and ongoing refinement of patient engagement tools. This talk aims to catalyze a shift towards more empathetic and effective patient-centric healthcare solutions.

Click here for a full session description.

Presenter

• Sheryl Easter, Principal Consultant Performance Improvement, Nordic

IIs your Patient Financial Services Team confronted with challenges related to outsourced collections? Do you currently outsource a portion of your collections (i.e., Self-Pay, Auto, Worker’s Comp, Early Out Insurances, Bad Debt) and are you experiencing delays in communication? Does your team face challenges with reconciling what is marked “Outsourced” in MEDITECH and what your third-party vendors’ show?  Do you feel confident that MEDITECH is the source of truth and houses all follow up efforts for improved account management? Do you spend hours reconciling payments/balances, manually managing returns, and challenges moving accounts through the return process that increases delays? If you answered yes to any of the above questions, then join this session for a look at the Journey of Improved Inbound/Outbound solutions. The great news is that MEDITECH Expanse provides the foundation and tools necessary to support optimized outsource collection routines.  

The objective of this presentation is to share details and insights related to the foundation of setting up the Outsource Collection Routine in collaboration with vendors, automating inbound/outbound files, streamlining the return process through tasks/events, enhancing payments through file upload, and automating vendor note posting to ensure that MEDITECH is the source of truth. Examples and workflow designs will be presented.

Click here for a full session description.

Presenters

• Wendy Frappier, Director, Healthtech
• Al Monteiro, Associate Consultant, Nordic

Is your ambulatory facility losing out on potential revenue opportunities due to missing billing components in clinical documentation? Did your organization struggle to integrate clinical quality measures in documentation templates during initial build and are faced with MIPS attestation deadlines and potential penalties from Medicare?

Due to time constraints and limited resources, most organizations manage to implement only the bare basics of the Expanse Ambulatory module. Several key features of the MEDITECH Expanse Ambulatory module like Registries, Widgets, Immunization Management and Health Maintenance protocols are postponed to post-live optimization. Additionally, many facilities lack resources to train providers on advanced clinical documentation tips and techniques like Typicals, Tailored Documentation, and Quick Texts. These techniques are crucial for improving provider satisfaction and clinical documentation turn-around times.

We teamed up with Community Medical Associates (ambulatory facility of Lawrence General Hospital) to tackle many of these issues resulting in outstanding improvements in revenue generation, patient care outcomes, provider satisfaction, and clinical quality metrics. In addition, we conducted regular MEDITECH Skills Assessments and in-depth training for ambulatory support staff at CMA to bridge knowledge gaps and equip them with required tools for future build and support.

Click here for a full session description.