Success Stories: VIRTUAL IMPLEMENTATION TRAINING: UNIVERSITY OF KANSAS HEALTH SYSTEM

University of Kansas Health System Partners with Nordic to Rapidly Shift to Virtual Implementation Training

Project Scope Overview

  • Implementation Site: Great Bend, KS
  • Facilities: 1 hospital, 5 ambulatory clinics
  • Number of Employees: 413

The Nordic Team

  • 7 principal trainers
  • 1 training project manager
  • 1 training advisor

Results

  • Shifted 50 learning tracks from classroom training to fully remote training in 6 weeks
  • Became one of the first Epic organizations to embrace fully-virtual training for an implementation
  • End users responded favorably to the new training approach, leading to a smooth go-live
  • Decreased in-class time by up to 35%
End-User Feedback
  • "Explained in an easy to understand manner."
  • "The examples were exactly what we deal with in the office!"

Epic Modules

  • Epic Enterprise

 


The University of Kansas Health System partnered with Nordic for an enterprise Epic extension project. They were two weeks away from super-user training and two months away from go-live when the COVID-19 pandemic hit the United States. Social distancing restrictions meant classroom training was no longer an option. They needed a plan to convert classroom training to a virtual format that leveraged existing system resources and allowed for a sustainable and repeatable approach to implementation training.

Nordic worked with The University of Kansas Health System to adapt previously created classroom materials into a fully virtual program within six weeks. Following adult learning principles, Nordic evaluated learning objectives and carefully mapped them to e-learning modules and virtual classroom sessions, reducing class time by up to 35%. Paired with a post-class reinforcement program, this streamlined approach improves retention and end-user adoption.
With Nordic, we deployed a virtual training program to onboard hospitals joining our system and prepare new users for go-live. We kept our trainers and trainees safe by eliminating COVID-19 exposure and allowing our infection prevention staff to focus on patients and caregivers. This program is our springboard for the continuation of virtual learning, both for new hires and new implementations, to reduce costs and deliver a stellar experience.

CASEY BRYSON, DIRECTOR, THE UNIVERSITY OF KANSAS HEALTH SYSTEM, KANSAS CITY, KS

What this program shows is that with thoughtful preparation, adult educational principles can be effectively applied to a virtual platform. We wanted to prove that virtual training can be successful and drive behavioral change, and we did that. Our partnership with Nordic resulted in a successful remote training program that we can take forward to the next project.

CECILIA PIVONKA-CULVER, ASSISTANT DIRECTOR OF APPLICATIONS QUALITY, THE UNIVERSITY OF KANSAS HEALTH SYSTEM, KANSAS CITY, KS

Deploy a virtual training platform that is
effective and efficient.

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