Referral Optimization

Enhance your vital referral process

Even the best-run healthcare organizations can experience gaps in the referral process. By improving referral capture and processing times, we help enhance this key revenue driver for your organization, while also improving the patient experience.

Improve referral capture

  • Work driver optimization
  • Paper and electronic fax consolidation
  • Referring provider submission templates

Streamline processing

  • Referral transcription to EHR
  • Clinical and insurance approval
  • Internal referral routing
  • Proactive patient and provider outreach
  • Patient scheduling

Monitor and sustain results

  • Referral-to-appointment conversion
  • Authorization and claim denial tracking
  • Dashboard and time-based metrics tracking
  • Open referral status and aging
  • Referral sources and destinations
  • Staff productivity and quality

LET'S TALK

Success stories

Multi-hospital systems

  • Identified over 1,000 unprocessed referrals within one month of implementation

Adult multi-specialty group

  • Standardized work drivers
  • Measured referral sources and leakage by provider, location, and specialty

Central processing department

  • Established fax referral receipt and transcription process
  • Optimized referral status workflows

The Nordic difference

EHR expertise

We’ll partner with you to apply our deep knowledge of EHR builds and design better workflows for your staff.

Operational experience

Our team of consultants averages over 10 years of experience helping optimize medical group and hospital operations.

Big-picture strategy

We have a strong track record of helping organizations break down complex and system-wide problems to establish a mission-driven strategy and vision for patient access to care.

Detailed execution

We help implement our strategies with in-person, elbow-to-elbow support, accelerating timeframes to maximize your investments in technology and people.

Flexible methodology

No matter the size of your organization, our methodology is adapted to fit the specific problems you need to address.

235Consultants with Epic revenue cycle module experience

130Consultants with operational (finance or clinical) backgrounds

$10s of millionsAdditional net revenue delivered to health systems across the U.S.

Nordic partnered with us to create a strategic approach, implement critical process changes, and achieve excellent results for a complex referrals improvement project. I have had many experiences with consulting firms, and the choice of the correct firm will make or break our project. After working with Nordic, they are  absolutely the correct firm to help solve complex revenue cycle and operational problems.

CHILDREN'S MULTI-SPECIALTY GROUP LEADER, Large Integrated Health System

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