EHR Application Support

Stop the endless cycle of system maintenance and get back to the projects that propel your organization forward. Our team has proven its ability to improve customer satisfaction and reduce turnaround times, while delivering service at competitive, guaranteed costs. More importantly, your clinical teams can spend more focusing on their patients and their care.

Attracting and retaining healthcare IT expertise can be a huge challenge for organizations large and small. Nordic has a track record of acquiring and retaining the industry's best talent. Our managed services team brings the system experience you need without the stress of filling full-time roles.

When it comes to servicing your Cerner, Epic, MEDITECH or other EHR, we race to the top of value, with an expert team and EHR certifications. We also put quality and completeness first when crafting our SLAs, ensuring cost effectiveness without sacrificing great user experiences and successful outcomes.

Worried about significantly higher ticket volumes around a go-live, upgrade, or other major EHR initiative? We guarantee speedy ticket resolution at agreed upon service levels. Trying to tackle a large ticket backlog? We can do that too, resolving any number of outstanding application issues throughout your system. Finally, as you experience the short-term value of this type of support, you may consider long-term application support as a new way to keep your system in peak condition.

When support and maintenance work take priority over new projects, optimization can feel impossible – you're struggling just to keep the lights on. Our managed services team frees your staff to focus on the projects that foster genuine employee engagement and satisfaction while making meaningful improvements throughout your system.

Our capitated pricing model eliminates surprise costs while ensuring our incentives are fully aligned with yours. By taking ticket volume out of the equation, we focus on solving problems at the root cause and give you a clear forecast of costs throughout the duration of our engagement.

In addition to defining and meeting SLAs, we also generate monthly reports showing you the KPIs that matter most. From backlog reductions to monthly ticket volume and more, we paint a clear picture of your operational efficiency.

Our service model is designed to resolve issues in the short term while optimizing your EHR in the long term, ultimately lowering ticket volume through steady system improvement. We turn support and maintenance into micro-optimization projects, promoting overall system efficiency with each engagement.