We address incoming requests for help with all technologies, including:
- Phone calls
- Chat/instant messages
- Portal requests
- IT support
- System access
- Outlook
- File management
- Equipment failures
- Requests
Healthcare IT teams struggle to provide quality service desk support at a predictable cost when the needs of its end users are constantly evolving. The Nordic Managed Services Way provides a team of industry-leading and around-the-clock service desk support capabilities that are easily scaled up and down at a predictable cost. Our healthcare centric approach is focused on meeting your physicians, clinicians, patients and staff when, where and how they want to be met, whether that’s via phone, email, chat or self-service driving consistent and quality first business and patient outcomes.
Service desk volumes can fluctuate unpredictably, leaving your team feeling understaffed and overwhelmed. Nordic will provide an experienced team of EHR, applications and technology experts to give your end users the support they require. We scale based on your needs. Nordic provides volume-based pricing with multiple contact type options allowing you to budget and plan as your needs change.
End users reach out for support in a variety of ways. We use and maintain turnkey solutions such as contact center call platforms, IVR, email, chat, and self-service to deliver the right support, the right way at the right time. Providing multiple contact channels ensures we give your end-users the personalized service they deserve. We also use RPA and automation to solve issues transparently before they happen.
If and when your support needs grow beyond the Service Desk, Nordic's Application Management team can leverage its infrastructure and knowledge base to support your EHR's application maintenance.
Nordic provides the right support for your needs:
We address incoming requests for help with all technologies, including:
We apply our healthcare IT expertise to immediate provider needs:
We help your patients with their virtual care needs: