Balancing upgrades with other initiatives can be a challenge, particularly when you have a constant cycle of required upgrades that demand significant resource use. Leverage Nordic for project management, testing and release note review, and other capabilities to guarantee results on predictable timelines.
Nordic's approach can be scaled up and down depending on your needs, with a menu of service offerings that includes management support, RN review, build, testing, cutover/GL support, and optimization.
Stop the endless cycle of system maintenance and get back to the projects that push your organization forward. Through carefully defined SLAs, our managed services team quickly resolves support issues while providing users exemplary customer service experiences at competitive costs.
Attracting and retaining healthcare IT expertise can be a huge challenge for organizations large and small. Nordic has a track record of acquiring and retaining the industry's best talent, growing to over 1000 employees in just 10 years. Our managed services team brings the system experience you need without the stress of filling full-time roles.
When it comes to servicing your EHR, we race to the top of value – our experts average 10 years of health IT experience and five Epic certifications. We also put quality and completeness first when crafting our SLAs, ensuring cost effectiveness without sacrificing great user experiences and successful outcomes.
Worried about significantly higher ticket volumes around a go-live, upgrade, or other major EHR initiative? We guarantee speedy ticket resolution at agreed upon service levels. Trying to tackle a large ticket backlog? We can do that too, resolving any number of outstanding application issues throughout your system. Finally, as you experience the short-term value of this type of support, you may consider long-term application support as a new way to keep your system in peak condition.
When support and maintenance work takes priority over new projects, optimization can feel like a struggle – you're struggling just to keep the lights on. Our managed services team frees your staff to focus on the projects that foster genuine employee engagement and satisfaction while making meaningful improvements throughout your system.
Our capitated pricing model eliminates surprise costs while ensuring our incentives are fully aligned with yours. By taking ticket volume out of the equation, we focus on solving problems at the root cause and give you a clear forecast of costs throughout the duration of our engagement.
In addition to defining and meeting SLAs, we also generate monthly reports showing you the KPIs that matter most. From backlog reductions to monthly ticket volume and more, we paint a clear picture of your operational efficiency.
Our service model is designed to resolve issues in the short term while optimizing your EHR in the long term, ultimately lowering ticket volume through steady system improvement. We turn support and maintenance into micro optimization projects, promoting overall system efficiency with each engagement.
Benefit from the shared knowledge of our KLAS-proven experts. We provide the right staff for the right work with dedicated management and oversight.
After completing their Epic Community Connect extension to Social Action Community Health System (SACHS) in August 2016, Loma Linda University Health (Loma Linda) engaged Nordic's Managed Services team to provide Tier 2 support across the Epic enterprise suite of applications, enabling continued affiliate expansion while ensuring consistent high quality, cost-effective support for their live affiliates.
Since kicking off in January of 2017, The RUHS/SACHS Managed Services project is off to a great start. In addition to ramping up efficiency as they work through an existing backlog, the team is also developing and implementing process improvements at RUHS/SACHS, including a root cause analysis process, a request fulfillment process, and an onboarding checklist. These early successes have prompted further engagement with Nordic on two small pilot programs as well as possible Managed Services support for future affiliate rollouts.
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