Implementing your EHR may be the largest, most complex project you'll ever take on. Success requires exceptional leadership, technical expertise, and heightened soft skills. We employ a proprietary methodology that complements existing implementation methodology with enhanced tools, clear strategy, and continuous mentorship.
Our implementation teams bring shared knowledge and lessons learned from hundreds of previous implementations to guide you from implementation planning all the way through stabilization. Together with a proven framework for establishing clear communication pathways, engaging stakeholders, conducting exhaustive testing, and creating a comprehensive training and support strategy, we offer a suite of implementation resources you won't find anywhere else.
Transitioning to a new EHR involves far more than your IT team. The EHR fundamentally changes the way users work, demanding careful attention to how change is managed. We recognize the massive scope of your EHR implementation and collaborate with you to address your organization's unique challenges.
Our leadership consultants guide you through an effective implementation by:
Nordic's experience across all implementation roles, applications, and phases gives you access to experts in many areas throughout your implementation
Training is a vital part of implementation success. Nordic's training consultants have a deep understanding of both the system and adult learning principles, allowing them to find the most effective way to translate system functionality to end-user workflow.
Some of the most complex parts of your implementation will require coordination, planning, and work across multiple teams. Nordic consultants average five certifications and 10 years of EHR experience, giving them the integrated and best practice knowledge to effectively guide you in areas such as testing, users and security, super user program development, cutover, and go-live planning.
A well-planned and comprehensive data & analytics strategy is key to being able to measure patient health, user performance, and EHR benefits. During your implementation, our expert consultants can provide guidance and support in multiple areas including
There's more to an implementation than just setting up your EHR. Infrastructure, end user device strategy, data conversions, and interfaces are critical components to a complete EHR solution. Nordic can provide expert resources to help ensure your system infrastructure is sound and your third-party integrations are accurate.
Nordic's interfaces and conversions consultants are experts in interface setup and connectivity, testing, and data conversions. But they'll also guide you on how to effectively engage with and manage vendors and third-parties. In addition to Epic Bridges certification, Nordic's consultants can provide expertise in third-party applications, interface engines, and legacy data conversions. We can also help you outline and execute a plan for data archiving and legacy system sunsetting.
Additional areas we can manage and support include
Activity doesn't slow down after go-live, but it does change. We partner with you to plan and transition into maintenance and optimization mode — a crucial balance between caring for your system while continually improving your build and workflows to keep end users happy. Key areas of focus include updating your project team staffing plan, establishing an enhancement review and prioritization process, completing long-term planning for add-ons, upgrades, and affiliate extensions, and measuring benefits using KPIs. We won't leave you hanging.
We know Epic, Cerner, and MEDITECH's system and implementation methodologies forwards and backwards, enabling you to be more efficient throughout the entire process. Our team includes 900+ consultants, who are certified and experienced in every EHR application. Our implementation and integrated system expertise rank among the best in the business.
We show you how to manage all the work that lies ahead of you after go-live, both in and outside of the system. We mentor and encourage your team's growth throughout implementation, building a strong group of experts who feel empowered to own the continual improvement of your system and set the stage for long-term success.
Our consultants have experience with all kinds of implementations, including the steps that come before and after. From planning through the entire implementation process to go-live and post-live, we make sure you're prepared to successfully execute your implementation plan and transition to a post-live world. With experience across all applications and implementation roles and such a large pool of experts to choose from, we ensure executive advisors, project leaders, trainers, and analysts all become part of the partnership.
Our consultants have deep understandings of Epic, Cerner, and MEDITECH's approaches and their evolution, and fully support the methodologies while sharing their experiences to enhance these tools and processes. Building on existing implementation methodology, our Nordic Toolkit contains over 160 documentation tools and templates that serve as a starting point for our consultants and clients to use throughout their EHR implementation.
Our KLAS-ranked consultants have both the technical and soft skills demanded of an EHR implementation project. Nordic was rated 90 or higher in seven categories in the 2020 Best in KLAS Report. In the report, clients rate Nordic as a high performing firm for Overall IT Services as well as HIT Implementation Leadership. The report recognizes Nordic as a top performer in HIT Implementation Leadership for the second consecutive year with a score of 92.5. In a 2016 KLAS healthcare consulting perception report (Who Can Help with Current and Future Needs?), Nordic received more positive mentions than any other consulting firm for key success attributes.
Our experience with Nordic was one of true partnership. The leadership was engaged and responsive throughout the entire project. They listened to our challenges and provided the right, solution-oriented people. Nordic was able to adapt to evolving demands and supported us during the pandemic in unprecedented ways. We were very happy with our decision to engage Nordic.
CRAIG WILHELM, Chief Information Officer, Arnot Health