Legacy System Support

Legacy support for a seamless EHR transition

As you move to a new EHR, you may be unsure how you’re going to properly maintain your legacy system. Our EHR experts provide full-service legacy system support, ensuring a smooth transition for your business operations and a seamless experience for your patients.

  • Full-service enterprise application support
  • Critical system testing, updates, upgrades, or patches
  • Incident resolution and build fixes
  • Change control oversight
  • Request completion
  • Queue monitoring
  • Content loads and management
  • ETL management
  • Routine maintenance
  • System sunsetting support
  • SLA measurement and performance

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Expected results

  • Control costs

    Manage to a service-level agreement that outlines pricing caps based on volume

  • Transition your entire IT team at once

    Provide legacy system maintenance and support requests, freeing up your IT team to learn the new EHR

  • Stay up-to-date on critical updates

    Monitor and manage system-critical, regulatory, or other mandatory updates

  • Avoid technology gaps

    Support your end users to ensure they can continue to provide a smooth patient experience

The Nordic difference

KLAS top-performer
In a 2018 KLAS healthcare consulting perception report, Nordic received more positive mentions than any other consulting firm for key success attributes.

Breadth and depth of expertise
When it comes to serving your EHR, we offer the most value and deepest expertise. Our team brings the system experience you need without the stress of filling full-time roles.

Predictable and competitive costs
Our capitated pricing model eliminates surprise costs while ensuring our incentives are fully aligned with yours. By taking ticket volume out of the equation, we focus on solving problems at the root cause and give you a clear forecast of costs throughout the engagement.

96%Cumulative SLA resolution rate

250+Experts across Managed Services

9/10Aggregate customer satisfaction score

Nordic was one of the most productive, efficient, and valuable resources we had. You couldn’t tell that they were [consultants] from the outside, which is the perfect scenario, because we always felt that they were engaged with our organization.

CHIEF INFORMATION OFFICER, Top-Ranked Cancer Center

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