Patient-Centered Care

How can a hospital improve the inpatient experience? Start with a map.

Hospitals can improve the inpatient experience by onboarding patients and families with clear communication, setting expectations, and providing essential information to reduce confusion and enhance trust.

Epic

Patient care continuity: Safeguarding Epic EHR access during disruptions

Ensure patient care continuity by implementing cloud-based isolated recovery environments (IREs) to protect EHR systems from ransomware attacks, ensuring data security and business resilience.

Healthcare

Designing for Health: Interview with Resa Lewiss, MD [Podcast]

Explore the impact of design in healthcare with Dr. Resa Lewiss and Dr. Craig Joseph, focusing on emergency medicine, ultrasound innovation, and the evolution of mentorship.

Data Governance

Survey highlights foundational readiness for AI in healthcare

Healthcare executives need to improve AI readiness by addressing infrastructure, governance, and training to successfully implement scalable AI solutions.

EHR

EHR Implementation: The need for strong governance and effective, knowledge-based planning

Effective EHR implementation requires strong governance, thorough planning, and experienced partnerships to avoid common pitfalls and ensure long-term efficiency and cost savings.

cybersecurity

The question every health system leader should be asking when it comes to cybersecurity

Healthcare systems must elevate cybersecurity as a critical safety issue, ensuring preparedness to maintain safe patient care during ransomware attacks.

Healthcare

Designing for Health: Interview with Mark Mabus, MD [Podcast]

Explore insights on EHR optimization, AI integration, and the evolving role of pharmacists in healthcare with Dr. Mark Mabus and Dr. Craig Joseph. Listen to the full podcast now.

EHR

EHR optimization for CMS TEAM: Overcoming challenges and driving success

Optimize your EHR for CMS TEAM success, enhancing data integration, streamlining workflows, and driving performance improvements.

digital health

Why we must empower Canadian doctors to learn about new healthcare technologies

Discover the challenges and opportunities of integrating new health technologies, and learn how Healthtech helps organizations optimize care with expert guidance and validated solutions.

Healthcare

Designing for Health: Interview with Spencer Dorn, MD [Podcast]

Explore the transformative role of technology in healthcare and the importance of prioritizing patient-centered care in an insightful podcast with Dr. Craig Joseph and Dr. Spencer Dorn.

Clinical Transformation

Top benefits of Clinical Documentation Integrity (CDI)

Discover how Clinical Documentation Integrity (CDI) enhances financial performance, reduces provider burnout, and helps healthcare organizations become more strategic for long-term success.

Healthcare

Better care, lower costs: The advance care planning solution hospitals ignore

Discover how advance care planning (ACP) can reduce healthcare costs, improve patient satisfaction, and transform end-of-life care.

Healthcare

Optimizing today, innovating for tomorrow: how dual transformation can enhance Canadian healthcare

Discover how dual transformation can revolutionize Canadian healthcare by optimizing current systems and driving future innovations for improved patient care and operational efficiency.

Healthcare

Designing for Health: Interview with Stefanie Simmons, MD [Podcast]

Explore the impact of mental health stigma on healthcare workers and learn about strategies for improving workforce wellness from Dr. Stefanie Simmons and Dr. Craig Joseph.

Healthcare

Why AI documentation has the potential to humanize healthcare

Reduce clinician burnout and enhance patient care by alleviating the documentation burden through AI documentation tools, like ambient listening and AI scribes.

Clinical Transformation

Why strong clinical governance is essential for successful digital health transformation

Learn why clinical governance is essential for successful digital health transformation and how it can enhance care quality, operational efficiency, and financial performance.

Healthcare

Celebrating 15 years of innovation and impact in healthcare

Nordic reflects on its journey in healthcare IT and 15 years of innovation, highlighting key phases of transformation and its role as a trusted industry partner.

Healthcare

Same-day visits: Will you be the leader to make it happen in your organization?

Discover how same-day medical visits can transform patient care, improve operational efficiency, and enhance clinician well-being through strategic planning and stakeholder engagement.

Healthcare

Designing for Health: Interview with Doug Turner, MBA [Podcast]

Doug Turner, VP of Enterprise Applications at UCI Health, joins Nordic’s Designing for Health podcast to discuss scaling IT, system standardization, and adaptability in healthcare technology.

EHR

Aligning EHR and ERP systems for optimal healthcare delivery

Discover the critical benefits of integrating EHR and ERP systems for improved patient care, operational efficiency, and financial performance.

Healthcare

CMS TEAM is coming: Why CIOs must act now on EHR optimization

Learn essential steps and strategies to prepare your EHR system for CMS TEAM implementation to avoid financial risks and operational disruptions.

Healthcare

Designing for Health: Interview with Aaron Neinstein, MD [Podcast]

Discover how integrating healthcare technology can simplify workflows, enhance patient care, and empower both providers and patients through thoughtful design and AI innovations.

rural healthcare

Addressing cybersecurity challenges in rural healthcare

Explore how rural hospitals tackle unique cybersecurity challenges with limited resources and the importance of governance, partnerships, and modernizing existing systems to address these issues.

EHR

The case for bundled de-implementation: Could doing less deliver better patient care?

Discover how a bundled de-implementation order set in the EHR can reduce unnecessary care, improve patient outcomes, and enhance healthcare efficiency.

Healthcare

Making the most of your EPR for greater efficiency

Improve healthcare workflows and patient care outcomes through optimization of your Electronic Patient Records (EPR) for greater efficiency.

digital health

The future of healthcare: 5 resolutions you can't ignore

Discover key healthcare resolutions for 2025 to enhance patient outcomes, clinician satisfaction, and operational efficiency, focusing on AI, workforce training, cybersecurity, and organizational culture.

Healthcare

Designing for Health: Interview with Brendan Keeler [Podcast]

Leveraging data from remote patient monitoring and wearable technologies to improve patient well-being

Healthcare

2025’s healthcare imperative: merge innovation and human-centered strategies to improve access

Improve healthcare access by merging human-centered strategies with technology to address challenges such as workforce shortages and care delivery.

digital health

Bridging the rural health gap: lessons from Indigenous communities

Explore innovative strategies to bridge the rural health gap and improve outcomes by learning from Indigenous healthcare approaches in Canada. Discover how technology and community partnerships are transforming care.

Healthcare

Designing for Health: Interview with Brian Urban [Podcast]

Leveraging data from remote patient monitoring and wearable technologies to improve patient well-being

EHR

3 top benefits of AI for the IT support desk

Discover why flexibility is crucial in medical environments and how empowering healthcare workers to override rigid policies can improve patient care.

improved outcomes

Breaking the rules to save lives: Why healthcare needs a policy to override policies

Discover why flexibility is crucial in medical environments and how empowering healthcare workers to override rigid policies can improve patient care.

digital health

Is the gold card the golden ticket to fixing prior authorization?

Can gold cards streamline prior authorization in healthcare? Discover the potential benefits and limitations of this promising solution for physicians and patients.

Healthcare

Designing for Health: Interview with Scott MacDonald, MD [Podcast]

Nordic CMO Craig Joseph, MD and guest Scott MacDonald, MD, CMIO at UC Davis talk leveraging AI for physician well-being and more

EHR

Oracle’s next-gen EHR: A new era of AI in healthcare

Discover how Oracle's next-gen AI-powered EHR system aims to revolutionize healthcare delivery by enhancing patient outcomes and streamlining clinical workflows.

Healthcare

Designing for Health: Interview with Graham Walker, MD [Podcast]

Listen to Dr. Graham Walker discuss his journey from emergency medicine to co-founding MDCalc and tackling inefficiencies in healthcare on In Network's Designing for Health podcast.

digital health

Grounded by pilots: why healthcare innovation rarely takes off

Healthcare innovation stalls in endless pilots. Learn how a scaling machine can turn promising projects into impactful, enterprise-wide solutions.

Healthcare

Designing for Health: Interview with Bryan Vartabedian, MD [Podcast]

Nordic CMO Craig Joseph, MD, and Bryan Vartabedian, MD, discuss physician burnout, tech’s impact on care, and the future of telehealth on the Designing for Health podcast.

Healthcare

The evolving landscape of healthcare IT: insights from CIOs

Learn how CIOs are leveraging managed services to drive innovation, cost savings, and value creation in 2024.

digital health

Transforming rural healthcare: the power of collaboration and innovation

Transforming rural healthcare through collaboration and innovation is crucial for overcoming challenges and enhancing care delivery. In this article, Craig Joseph, MD, discusses how technology and partnerships can empower rural health systems to thrive.

Epic Consulting

The Consulting Show: Delivering Superior Service Strategies [Podcast]

In this episode of The Consulting Show, Senior Consultant Kevin Flannagin discusses how balancing clinician needs with patient outcomes and leveraging agile methodologies can drive successful digital transformation.

EHR

Beyond the Chart: EHR-Induced Burnout (and What to Do About it)

Learn how innovative EHR solutions and user-centered design can mitigate clinician burnout and enhance healthcare efficiency.

podcast

Designing for Health: Interview with Zeev Neuwirth, MD [Podcast]

In this episode, hear Dr. Zeeve Neuwirth's thoughts on how AI and digital health technologies can humanize healthcare.

training

EPR training: Getting it right from the outset and throughout

Effective and ongoing training should be a key factor in any EPR implementation. In this article, read more about strategies for EPR training to ensure successful implementation and continuous staff support.

revenue cycle

Lawrence General Hospital achieves 5.2% revenue growth with Nordic

Learn how Lawrence General Hospital partnered with Nordic to achieve significant financial gains through strategic revenue cycle management and cost reduction initiatives.

Human-centered Design

From anxiety to action: Human-centered solutions to increase follow-up after false positives

In this article, Chief Medical Officer Craig Joseph, MD, discusses how human-centered design can improve follow-up mammography rates and alleviate anxiety after false-positive results, leading to better health outcomes and earlier breast cancer detection.

podcast

Designing for Health: Interview with Joel Klein, MD [Podcast]

In this episode, Joel Klein, MD, shares how to redesign the EHR to increase clinician satisfaction and how his health system was impacted by the recent CrowdStrike outage.

Culture

A culture of "make it about we" at Nordic

Learn how Nordic team members embody the maxim Make It About We by giving back to their communities.

digital health

Governing GenAI in healthcare: a strategic imperative

Generative AI (GenAI) is emerging as a digital accelerator in healthcare. In this article, learn more about harnessing its power to leverage its full potential.

podcast

Designing for Health: Interview with Steve Muething, MD [Podcast]

On this episode, Nordic Chief Medical Officer Craig Joseph, MD, talks to Steve Muething, MD, about creating a culture of safety in healthcare and the importance of proactive safety strategies.

Health IT

Epic’s UGM 2024: Innovations, insights, and the future of healthcare

Read more about what Craig Joseph, MD, took away from this year's Epic User Group Meeting, including the evolution of AI, EHR access, and the future of data-driven care.

Performance Improvement

Navigating the new Epic Gold Stars criteria with strategic approaches

Navigating the new Epic Gold Star criteria is crucial to ensure Honor Roll designation. Learn how to optimize technology to leverage key EHR features.

podcast

Designing for Health: Interview with Adam Carewe, MD [Podcast]

In this episode, Chief Medical Officer Craig Joseph, MD, chats with Adam Carewe, MD, host of the Nerd MDs | Efficiency Unlocked podcast. They discuss how new technologies can help reduce clinician documentation burden and improve patient care.

Health IT

Navigating health IT complexities with end-to-end solutions

Discover how hospitals and health systems of all sizes and at all stages of digital maturity can take a strategic approach to health IT modernization, enabling optimization of front-end and back-end enterprise operations while also meeting clinical and financial objectives.

Patient-Centered Care

How CHRISTUS Health processed significant backlogged revenue with Nordic

Learn how Nordic helped CHRISTUS Health in Texas accelerate cash flow, decrease labor costs, and enhance efficiency through a holistic performance improvement approach.

EHR

Transparency and trust: Leveraging patient portals for better healthcare relationships

In this edition of The Checkup, Chief Medical Officer Craig Joseph, MD, discusses using patient portals to enhance transparency and trust, addressing challenges and promoting better communication and access to health information.

podcast

Designing for Health: Interview with David Berger, MD [Podcast]

In this episode of Designing for Health, learn how Dr. David Berger transformed SUNY Downstate Medical Center's culture amidst the pandemic.

digital health

Bridging the digital divide: prioritizing digital health literacy to enhance patient-centered care

In this blog, Laura Copeland, MD, discusses areas for improvement in digital literacy and accessibility, empowering patients and providers for optimal healthcare outcomes.

revenue cycle

Best practices for advancing revenue cycle with AI and automation

AI and automation are revolutionizing revenue cycle management in healthcare organizations, but complex challenges can prevent fully realized benefits. Learn more about overcoming these barriers and advancing clinical, operational, and financial goals across the organization.

Managed Services

Why healthcare needs a robust strategy to secure IT service desks

Healthcare IT service desks face increasing cyberthreats, requiring a robust cybersecurity strategy. Learn more about social engineering tactics and key defense measures in this article.

Health IT

Fostering collaboration: Integrating informatics and IT for patient-centered care

In this edition of The Checkup, Craig Joseph, MD, discusses the integration of health informatics and operational IT for patient-centered care in modern healthcare and how merging the two improves efficiency and enhances the patient experience.

podcast

Designing for Health: Interview with Mitesh Patel, MD [Podcast]

In this episode, Dr. Mitesh Patel, Chief Clinical Transformation Officer at Ascension, discusses the impact of behavioral economics in healthcare. Listen now for insights on improving patient outcomes.

digital health

3 ways automation and AI advance patient-centered care

Read more about how automation and AI drive patient-centered care with enhanced workflows, predictive analytics, and remote patient monitoring for improved outcomes and engagement.

podcast

Designing for Health: Interview with Jeff Mounzer, PhD, and Peter Kriss, PhD [Podcast]

In this episode of the Designing for Health podcast, Craig Joseph, MD, chats with Qventus' Jeff Mounzer, PhD, and Peter Kriss, PhD, about how behavioral economics and AI are revolutionizing healthcare operations.

Healthcare

The rise of inboxologists in healthcare: Does it really matter who responds?

Explore the rise of inboxologists in healthcare and the impact on patient-physician relationships. Discover solutions to clinician burnout and the future of patient-centered care.

Patient-Centered Care

Best practices in enterprise care management for patient-centered care excellence

Read more about how enterprise-wide care management enhances patient-centered care through improved quality, patient satisfaction, and efficiency.

Culture

Giving back with Nordic’s BELIEVE employee resource group

Learn how Nordic's employee resource group, BELIEVE, and its other ERGs promote diversity, equity, and inclusion, empower communities, and support non-profits. Join us in giving back and making a difference in healthcare and technology.

podcast

Designing for Health: Interview with Joshua Reischer, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, sits down with Joshua Reischer, MD, the CEO and founder of Health Note, a company known for its AI platform that collects patient information and automatically writes parts of physician progress notes.

Patient-Centered Care

Why sustainability is the future of healthcare

Sustainability in healthcare is crucial for the future. In this edition of The Remedy, Laura Copeland, MD, discusses how climate change impacts health systems and how green initiatives can lead to cost savings and improved patient care.

Patient-Centered Care

Prioritizing patient-centered billing: HFMA report emphasizes clear and compassionate strategies

Prioritizing patient-centered billing can improve patient trust and financial experiences in healthcare. In this HFMA report, co-sponsored by Nordic, explore strategic approaches that healthcare providers can adopt to prioritize patient financial wellness.

Healthcare

From burnout to balance: The untapped power of medical assistants in healthcare

In this edition of The Checkup, Craig Joseph, MD, discusses the untapped potential of leveraging medical assistants to combat clinician burnout and enhance patient care. Read more about how team collaboration can lead to improved outcomes and physician satisfaction.

podcast

Designing for Health: Interview with Kit Delgado, MD [Podcast]

Learn how Kit Delgado, MD, integrates behavioral economics into clinical workflows to improve health outcomes in this episode of the Designing for Health podcast.

Healthcare

Optimising your EPR: Seven top tips for NHS Trusts

Sustaining and optimising your EPR after go-live will ensure successful adoption and maximum benefits to patients and clinical staff. In this article, read more about how to drive efficiency and patient care.

podcast

Designing for Health: Interview with Diana Anderson, MD [Podcast]

In this episode of the Designing for Health podcast featuring Diana Anderson, MD, learn more about the intersection of healthcare and architecture in shaping patient experiences

EHR

No EHR, no problem: Rediscovering patient care and clinical teamwork in a tech blackout

In this edition of The Checkup, Craig Joseph, MD, discusses how a technology blackout highlighted the importance of patient-centered care and clinical teamwork.

Patient-Centered Care

Building more effective health systems through social determinants and patient-centered approaches

Empower patients and improve healthcare outcomes by addressing social determinants of health through data-driven insights and innovative technologies. Read more from Dr. Laura Copeland in this edition of The Remedy.

Health IT

Designing for Health: Interview with Farhan Ahmad and Jon Keevil, MD [Podcast]

On this podcast, hear how Farhan Ahmad and Jon Keevil, MD, balanced software expertise with clinical knowledge to create accessible clinical decision-making tools.

revenue cycle

Protecting healthcare revenue flow: the power of a business continuity plan

Business continuity planning for the healthcare revenue cycle is a valuable strategy to protect revenue flow and keep operations running smoothly.

Healthcare

Paper towels: A quicker picker-upper for poor usability?

Sometimes, creating order out of chaos means stepping out of the EHR and resorting to pen and paper, or in this case, marker and paper towels. Read more from Dr. Craig Joseph in this edition of The Checkup.

cloud

9 insightful quotes on cloud and AI from Stanford Health Care and AWS leaders at Arab Health 2024

Learn about the benefits, challenges, and impact of cloud deployment and AI technology in healthcare from leaders at Arab Health 2024.

Healthcare

Designing for Health: Interview with Josh Liu, MD [Podcast]

Dr. Josh Liu, co-founder of SeamlessMD, discusses human-centered design in healthcare with Nordic Chief Medical Officer Craig Joseph, MD. Explore their insights on clinician buy-in and the power of simple solutions.

digital health

Strengthening healthcare IT infrastructure: A wake-up call for cybersecurity resilience

Recent cyberattacks highlight vulnerabilities in the healthcare industry. Learn how to mitigate future fallout and bolster resilience.

Healthcare

People, principles, and data: How to develop effective governance amid healthcare technology modernization

A strategic governance framework is essential to modernize healthcare technology effectively. In this article, learn more about prioritizing people, principles, and data to drive better outcomes.

Healthcare

The relationship Rx: Unlocking healthcare’s hidden superpower through human-centered design

Chief Medical Officer Craig Joseph, MD shares how to unlock healthcare's hidden superpower through human-centered design.

Healthcare

Designing for Health: Interview with Susan Snedaker [Podcast]

Chief Medical Officer Craig Joseph, MD, chats with El Rio Health CIO Susan Snedaker about the challenges of implementing features like single sign-on, designing technologies for a wide gamut of users, and the importance of leaving one’s comfort zone to get a new perspective.

Healthcare

Beyond medicine: Envisioning healthcare's role in fostering community and connection

Discover the challenges of implementing medical devices at home for patient care. Explore the risks and benefits of the hospital-at-home concept in healthcare.

Healthcare

Designing for Health: Interview with Joyce Lee, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss the value of a physician-builder program for health systems and more.

Performance Improvement

How can providers respond to the cyberattack on Change Healthcare?

Discover how healthcare providers can respond to the recent Change Healthcare cyberattack, the financial impact on the industry, and steps to mitigate the damage. Stay informed with Nordic's strategic advisory support.

Healthcare

Designing for Health: Interview with Sarah Krüg [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, talks with Founder of Health Collaboratory and Executive Director at Cancer 101, Sarah Krüg aboutThe Magic Wand Project, designing in the health space to improve trust, and doing the “Patient-Doctor Tango.”

Healthcare

Bedroom blunders: The hidden usability issues of hospital-at-home devices

As more medical devices are being used to care for patients outside the hospital and inside the home, manufacturers need to consider usability challenges to maintain patient safety and improve outcomes. Learn more from Craig Joseph, MD.

podcast

Designing for Health: Interview with Mark Townsend, MD [Podcast]

In this episode, Dr. Townsend talks about his work with emerging healthcare startups, balancing cybersecurity and customization within the electronic health record, and what it means to “fail forward.”

podcast

Designing for Health: Interview with Gary Kaplan, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, chats with Gary Kaplan, MD, CEO emeritus of Virginia Mason Franciscan Health. They discuss how Dr. Kaplan spearheaded a revolution in the patient experience at Virginia Mason and more.

Healthcare

Trust or bust: Healing healthcare's credibility crisis

Trust is the foundation of any healthcare system. But in the U.S., it has eroded greatly since the pandemic. Restoring confidence in those who care for us is critical. In this blog post, Chief Medical Officer Craig Joseph, MD, shares a variety of suggestions for rebuilding trust.

Performance Improvement

5 questions to ask when you're at a crossroads in your EHR strategy

Optimizing or transitioning your EHR can feel daunting. Consider starting the process with value-driven questions that can help you avoid surprises, streamline decision-making, and get the most value out of your efforts.

Healthcare

Designing for Health: Interview with David K Butler, MD [Podcast]

Join Chief Medical Officer Craig Joseph, MD, as he talks with David Butler, MD, about virtualists, EHR gamification, and more.

Healthcare

To sit or not to sit: How a chair can affect patient satisfaction

A recent study highlights an example of choice architecture and the role that nudges play in patient care and satisfaction. Read more from Chief Medical Officer Craig Joseph, MD.

podcast

Designing for Health: Interview with Kevin Dufendach, MD, and Andy Spooner, MD [Podcast]

Chief Medical Officer Craig Joseph, MD, speaks with Cincinnati Children's Hospital's Kevin Dufendach, MD, and Andy Spooner, MD, about clinical informatics and the role of AI in reducing documentation.

value-based care

How to succeed in value-based care without really trying

Moving from a volume-based to a value-based care system takes a multifaceted approach. Dr. Craig Joseph offers his advice for a successful transition.

Healthcare

Designing for Health: Interview with Lalita Abhyankar, MD [Podcast]

Chief Medical Officer Craig Joseph, MD, chats with Lalita Abhyankar, MD, family physician and clinic medical director at Carbon Health. They discuss her medical background, the evolving mission of Carbon Health, and her journey in understanding change management.

Implementation

Before implementation, think about prehabilitation

After a medical procedure, it’s common to go through a rehabilitation process. A lesser-known but emerging concept is prehabilitation. Similar lessons can be useful for healthcare organizations when undergoing large transformations or technological implementations.

Healthcare

Designing for Health: Interview with Billy Nicolich [Podcast]

Billy Nicolich, healthcare product manager at Press Ganey, discusses experience design, the legacy and impact of nudge units, and why he sees history as being divided into 'pre-manifesto' and 'post-manifest.'

Healthcare

Designing for Health: Interview with Margaret Lozovatsky, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph chats with Dr. Margaret Lozovatsky about her background as a pediatrician, her experience working on EHR, governance structure, continuous improvement, and design process dangers.

Healthcare

Apollo’s Curse: When AI Predicts and Doctors Resist

AI is an increasingly popular tool in healthcare, but a recent study from Vanderbilt Health shows many physicians still go with their own best judgment. Read more from Dr. Craig Joseph.

Healthcare

Designing for Health: Interview with Deepti Pandita, MD [Podcast]

Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Deepti Pandita, MD, chief medical informatics officer and associate professor of medicine at UCI Health. They discuss her background as both an internist and clinical informaticist, and the principles of design that lead to successful implementations. Additionally, they talk about the importance of including the voice of the patient when making technological advancements, how to avoid decision paralysis, and how health equity and design go hand in hand.

digital health

The new dawn of senior care: Digital health’s role in aging in place

The increasing population of older adults and longer lifespans presents unique challenges to healthcare systems. Learn about meeting these demands while taking advantage of changing trends in this edition of "Office Hours" by Jerome Pagani, PhD.

Healthcare

Human-centered design for Canadian healthcare technology

Four forces are shaping the Canadian healthcare market. Healthtech Associate CMIO Kristina Garrels, MD, discusses the opportunity to leverage these forces through a human-centered lens to improve the giving and receiving of care.

Healthcare

We need to think differently about EPR deployments and redefine the pre-implementation approach

Many digital transformation plans are currently under way in the UK healthcare sector. However there is a need for a new approach to EPR deployments and pre-implementation strategies. This article explores the importance of implementation planning, governance, and decision-making processes, which are often overlooked in healthcare systems. This redefined approach can enable successful shared-site EPR rollouts and pave the way for future digital transformations in UK healthcare.

Healthcare

Making Rounds: Lab information, at your service [Podcast]

In today's episode of In Network's podcast, "Making Rounds," Jerome Pagani, PhD, is joined by Nordic experts to discuss the benefits of lab information systems (LIS), data distinctions, and their impact on clinical workflows.

digital health

Securing healthcare data: The critical need for cyber resilience

Healthcare systems are embracing technology-driven advancements like telehealth, remote patient monitoring, and 5G connectivity, enabling decentralized care at scale. However, as reliance on technology increases, so do the risks of security breaches, with the potential to cause considerable operational disruption and millions of dollars in damage. Learn more about shoring up your security posture in our latest article.

Healthcare

Designing for Health: Interview with Bre Loughlin [Podcast]

In this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Bre Loughlin, CEO and founder of Nurse Disrupted, Inc. Bre discusses how technology and workflows can improve health systems and retain staff while emphasizing simplicity in new innovations.

Healthcare

Burnout's triple threat: Compromising care, clinicians, and cash flow

Burnout can lead to turnover and workforce reductions, impacting quality of care and revenue in any healthcare system. Find out how you can combat burnout in the latest edition of the Checkup by Dr. Craig Joseph.

Healthcare

Screen, stream, support: The tech-driven future of mental health

The U.S. mental health crisis is exacerbated by disparities in access to care. Technology-driven solutions can reshape the future of mental health care.

Healthcare

Designing for Health: Interview with Evan Heigert [Podcast]

In this episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Evan Heigert, creative director at Wolters Kluwer Health.

EHR

Making Rounds: Under new (data) management [Podcast]

On today’s episode of the Making Rounds podcast, Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with Digital Health Practice Leader Kevin Erdal and Head of EHR Implementation Services Andy Splitz. They discuss the complex nature of EHR implementations, the global landscape where organizations are only now starting to move to digitization, and how imperative it is that data management is done well and with real end-users in mind.

Healthcare

The importance of land acknowledgment

In this edition of The Remedy, Laura Copeland, MD, of Healthtech Consultants shares a bit about the history behind Canada’s National Day for Truth and Reconciliation and how learning about the indigenous history of the land on which you live and work can help guide decision making.

EHR

Want to improve patient safety? Up your EHR’s usability

A recent study discovered a significant link between the safety of EHR systems and the user experience of frontline clinicians. The frustration caused by poorly designed EHRs could affect patient safety, read more from Craig Joseph, MD, in this edition of the Checkup.

Healthcare

Designing for Health: Interview with Tricia Baird, MD [Podcast]

In this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, sit down with Vice President of Care Coordination at Corewell Health West, Tricia Baird, MD.

Implementation

Diagnosing, optimizing, and funding your next EHR implementation to combat provider burnout

This epidemic of burnout can impact a variety of business imperatives. It’s time to evaluate solutions and act. The EHR is the perfect place to start.

podcast

Making Rounds: Emerging opportunities with cloud-based EHRs [Podcast]

Cloud technologies have become the backbone of clinical care delivery, supporting the drive to innovate. Health systems looking to strategically transform their operations by doing ‘more with less’ are finding cloud-based transformation as a beneficial asset. Tune into the latest episode of making rounds to learn more.43

Healthcare

Designing for Health: Interview with CT Lin, MD, Liz Salmi, and Bryan Steitz, PhD [Podcast]

Recorded live at the 2023 Nordic Summer Social, in this episode of the In Network podcast feature, Designing for Health, Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chatted with UCHealth CMIO CT Lin, MD, Director of Communications and Patient Initiatives at OpenNotes Liz Salmi, and postdoctoral research fellow at the Vanderbilt Clinical Informatics Center Bryan Steitz, PhD.

Healthcare

We want the airwaves: 5G infrastructure can support a symphony of care

The healthcare industry is approaching a period of unprecedented technological change. Advancements such as machine learning, sensor technology, and telehealth have already changed how we think about and deliver care, read more in the latest edition of Office Hours with Jerome Pagani, PhD.

Healthcare

Shared decision-making: The standard of care we need

As the decisions that patients have to make about their health involve a plethora of nuanced questions, leveraging shared decision-making can ensure that physician recommendations are balanced with patient preferences and values.

Healthcare

The dream of patient access and flow

In this edition of The Remedy, Laura Copeland, MD, of Healthtech Consultants paints the picture of the healthcare system of our dreams.

Healthcare

Designing for Health: Interview with Matt Sakumoto, MD [Podcast]

In the latest episode of the In Network podcast feature Designing for Health, virtual primary care physician and chief medical information officer at Sutter Health Matt Sakumoto, MD, joins Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD. They discuss harnessing emergent technologies as a crucial element in increasing the quality of care and patient engagement.

EHR

EHRs or social interactions: Can’t we have both?

In this edition of the Checkup, Craig Joseph, MD discusses the balance between leveraging technology for physicians while prioritizing social interactions.

Healthcare

Designing for Health: Interview with Karim Jessa, MD [Podcast]

In the latest episode of the In Network podcast feature Designing for Health, Karim Jessa, MD, joins Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD, to share his perspective on the Canadian healthcare landscape, including how the industry differs from that of the U.S., the state of its IT, and how its physicians interact with the EHR.

revenue cycle

Margin improvement transformation: An additional 1% increase in margin improvement and still growing

The second phase of Nordic's transformative engagement with Lawrence General Hospital helps achieve revenue goals and increase margins.

Healthcare

The fog of more: Price transparency will increase health systems’ competition for patients

In the latest edition of Office Hours, Jerome Pagani, PhD shares that health systems need to think holistically about their role in the health ecosystem, how to attract and retain patients, and how to align cost and quality that matches the increasingly empowered health consumer.

Healthtech

The Pan-Canadian Interoperability Roadmap: Does it get us where we need to go?

Fragmented care in Canadian health systems was exacerbated by COVID-19, causing a direct impact on patient/physician relations. Kristina Garrels of Healthtech, discusses recent strides made and the overall need for #data delivery in an accurate and concise fashion.

Healthcare

Designing for Health: Interview with Dr. A Jay Holmgren [Podcast]

Dr. A Jay Holmgren, assistant professor in the Department of Medicine at UC San Francisco, joins Dr. Jerome Pagani and Dr. Craig Joseph in the latest episode of the In Network podcast feature Designing for Health.

3 ways a strategic partner can strengthen your IT staffing operations

Katherine Sager (Executive Vice President, Staffing Services) shares how the right strategic partner can help you navigate the complexities of finding and placing highly skilled, experienced professionals.

Health IT

Note bloat, we can’t quit you

Compared to nations with similar economies, progress notes in the U.S. are extremely voluminous. In this edition of the Checkup, Dr. Craig Joseph dives into the perils of note bloat and what’s needed to course correct.

digital health

Making Rounds: The hopes and promises of AI [Podcast]

In this episode of In Network’s podcast feature Making Rounds, Nordic Head of Thought Leadership Dr. Jerome Pagani sits down with Nordic’s Digital Health Practice Leader Kevin Erdal and Chief Medical Officer Dr. Craig Joseph to discuss recent strides in generative AI, the promise it holds, and if the hype around it is warranted.

Performance Improvement

Alleviating financial pressures with revenue cycle improvements [Infographic]

Strengthening financial sustainability and enhancing business operations is key to delivering high-quality care. Learn more in our latest infographic.

Healthcare

Designing for Health: Interview with Dr. Manish Patel [Podcast]

The latest episode of the Designing for Health podcast features Jiva.ai CEO Dr. Manish Patel, along with hosts Dr. Jerome Pagani and Dr. Craig Joseph to talk about AI, the founding of his company, and how AI can and will revolutionize the healthcare industry.

Managed Services

Unlocking the value of IT in healthcare

The need for efficiency has gained urgency as pressure is added to health systems and IT services are the first to be cut. In his latest blog, Paul Slaughter advocates for a comprehensive managed services strategy to transform care delivery.

Performance Improvement

Advancing consumer-centric healthcare with a digital front door

Healthcare leaders prioritize high-quality patient experiences, but patients often find healthcare encounters inconvenient, inconsistent, and confusing. Digital front door strategies improve access and health equity.

Healthcare

Making Rounds: Optimizing implementations for a stronger business [Podcast]

In this episode of In Network’s podcast feature Making Rounds, Nordic Head of Thought Leadership Dr. Jerome Pagani sits down with two of Nordic’s Practice Leaders, Abby Polich from Implementation and Wally Ward from Performance Improvement.

Performance Improvement

How to keep the Medicaid unwinding from damaging your hospital operating margins

Nordic experts share high-level strategies to minimize the financial and operational impact of Medicaid unwinding. Read now!

Healthcare

Saving the healthcare workforce requires the courage to innovate

Care delivery models must adapt to the pressures that have created a feed-forward loop of bad staffing ratios and heavy workloads, resulting in historic workforce exit rates, according to Dr. Pagani.

Healthtech

From back office to partners in care: The evolution of hospital information technology departments

This edition of The Remedy reviews a brief history of the hospital IT department, digital health’s current state as partners in care, and what the future could hold for health IT.

Healthcare

Designing for Health: Interview with Denise Worrell [Podcast]

On the latest episode of Designing for Health, hosted by Dr. Craig Joseph and Dr. Jerome Pagani, the vice president of consumerism at Memorial Hermann Health System, Denise Worrell, joins the podcast.

Healthcare

Clinical informatics: Fostering a healthier physician-technology relationship

Kristina Garrels, associate CMO at Healthtech Consultants, discusses the necessity and benefits of having a strong relationship with technology in her latest blog.

Managed Services

Making Rounds: Turning data into insights with managed services [Podcast]

IT has long been treated as a commodity in healthcare when it should instead be a strategic asset to optimize and transform the organization, leading to innovation, cost savings, and patient satisfaction.

Managed Services

Getting to grips with chronic disease management

Pressure on the healthcare industry continues to be exacerbated by the prevalence of chronic diseases. President of Managed Services, Paul Slaughter, breaks down a command center approach to relieve system pressure.

Healthcare

Designing for Health: Interview with Dr. Allison McCoy [Podcast]

The latest Designing for Health podcast features Dr. Alison McCoy of Vanderbilt University's School of Medicine. Tune for her conversation with Dr. Craig Joseph and Dr. Jerome Pagani about customized workflows for patients, the value of real-world observations, and more.

Healthcare

An inch deep and a mile wide

The knowledge currently behind AI is wide but not deep. The words are there, but true understanding hasn't reached its full potential.

Healthcare

Designing for Health: Interview with Dr. John Whalen [Podcast]

The latest episode of the Designing for Health podcast features John Whalen, along with hosts Dr. CraigJoseph and Dr. Jerome Pagani. Our guest supports designing with the brain in mind to create a better healthcare system for patients and clinicians.

Healthcare

Designing for Health: Dr. Adam Wright [Podcast]

This week’s Designing for Health podcast features Vanderbilt Medical Center's Dr. Adam Wright. Dr. Wright brings his self-developed EHR expertise to the table for an insightful conversation with Dr. Craig Joseph and Dr. Jerome Pagani.

digital health

Building long-term ROI with BI modernization

The amount of data in healthcare is astonishing, but most data have been underutilized.

digital health

AI’s stretch towards the last mile

Artificial intelligence (AI) has the potential to reshape the healthcare industry, particularly in back-office operations, but the humans involved need to be prioritized.

Healthcare

Will AI help healthcare systems fight against disintermediation?

In the latest edition of the Checkup, Dr. @CraigJoseph reviews use cases for AI in healthcare to free up time for more human-driven work. It’s not the be-all and end-all to fix healthcare, but a step in the right direction.

Healthcare

Making Rounds: Leveraging analytics to create efficiencies [Podcast]

Healthcare is sitting on a trove of data just waiting to be activated to increase efficiencies and create better experiences for clinicians and patients.

Healthtech

Freezing the squeeze on the Canadian primary care system

In this edition of The Remedy, Dr. Laura Copeland and Thomas O’Shaughnessy discuss why healthcare organizations should focus on investing in technology, encouraging workforce growth, and accelerating alternative funding models to protect and strengthen the state of Canadian primary care.

podcast

Designing for Health: Interview with Chris McCarthy, Part 2 [Podcast]

Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani continue their conversation with Chris McCarthy of ILN Coaching and Consulting to discuss the origins of the Innovation Learning Network and much more.

Health IT

Doctor, do you mind the interruption?

Clinical decision support is often associated with pop-up alerts that take over the screen and interrupt workflow. Dr. Craig Joseph discusses why non-interruptive clinical decision support needs to become the norm.

Healthcare

Designing for Health: Interview with Dr. Archana Tedone [Podcast]

In this episode of the In Network Designing for Health podcast, Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani chat with organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone.

podcast

Making Rounds: Modernizing business intelligence for stronger data analysis [Podcast]

In the latest episode of Making Rounds, Dr. Jerome Pagani speaks with digital data experts Kevin Erdal and Michelle Peranelli about the challenges of healthcare data analysis and what’s needed for successful BI modernization.

Healthcare

The impending crisis in healthcare: Lessons from SVB's collapse

Recent banking failures have raised alarm bells for many, even those in the healthcare industry. In this edition of the Checkup, Dr. Craig Joseph tells a cautionary tale of the parallels between banking collapse and the current strain on healthcare systems.

Healthcare

Designing for Health: Interview with Chris McCarthy [Podcast]

ILN Coaching & Consulting’s Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani in this episode of In Network’s Designing for Health podcast.

EHR

Paper to electronic paradigm shift in healthcare

In Dr. Laura Copeland’s latest blog, she outlines concepts required for the mental paradigm shift to move from paper to electronic systems, leading to an intuitive and satisfactory end-user experience.

Healthcare

Designing for Health: Interview with Dr. Srinath Adusumalli

Hear from Dr. Srinath Adusumalli as he chats with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani in this podcast episode.

Healthcare

Breaking down the barriers to health equity

In the latest blog by Dr. Jerome Pagani, he discusses the importance of data equity and social determinants of health in achieving true health equity

EHR

Be the Poison Control (or help desk) operator your colleagues need you to be

In this edition of the Checkup, Dr. Craig Joseph frames clinical helpdesks as specialized helplines to provide streamlined assistance and increase efficiencies.

Healthcare

Making Rounds: The Big Squeeze in Healthcare [Podcast]

Dr. Jerome Pagani chats with Digital Health Practice Leader Kevin Erdal and Managed Services Practice Leader Paul Slaughter to discuss the many challenges healthcare systems face in this episode of In Network’s podcast feature Making Rounds.

Healthcare

Designing for Health: Interview with Memora Health’s Omar Nagji [Podcast]

Find out what the secret sauce needed to move the needle on healthcare's biggest problems in the latest episode of the In Network podcast feature Designing for Health featuring Memora Health Chief Commercial Officer, Omar Nagji.

Healthcare

Go big, go fast, and go to the front lines

There is no doubt that change is difficult. Alison MacDonald and Bill Meredith expose the dire state of health systems across Canada and the need for dramatic change within it.

EHR

Choice architecture to the rescue

EHR workflows can often benefit from purposeful design tweaks to improve clinical needs and operational efficiencies. Find out how in this edition of the Checkup from Dr. Craig Joseph.

EHR

Taking the temperature of health systems

The heat on healthcare continues to rise. In this blog, Healthtech Consultants’ CMIO, Dr. Laura Copeland, shares ways to give your health system a little love to cool things down.

Healthcare

Designing for Health: Interview with UCHealth CMIO Dr. CT Lin [Podcast]

UCHealth CMIO Dr. CT Lin shares how he applies aspects of mindfulness in both his personal and professional lives, how being intentional about the patient experience can improve the overall healthcare journey, and why he’s passionate about transparency.

Healthcare

Making Rounds: The up and downside of disintermediation [Podcast]

In this episode of the In Network podcast feature Making Rounds, Head of Thought Leadership Dr. Jerome Pagani discusses key aspects of the Big Squeeze with Chief Medical Officer Dr. Craig Joseph.

Performance Improvement

Increasing access to behavioral health resources

Performance Improvement Practice Leader Wally Ward shares how healthcare systems can leverage people, data, and technology to enhance mental health care access and freeze the squeeze.

Health IT

Stepping onto the health IT platform

Dr. Jerome Pagani lays out the elements of platform solutions and their core focus on supporting the delivery of healthcare goods and services.

EHR

Happiness, recruitment, and retention

In our latest blog, Dr. Laura Copeland CMIO of Healthtech Consultants, a Nordic company, shares how implementations that consider happiness, recruitment, and retention as part of its criteria can help to freeze the squeeze.

Health IT

See a Mumpsimus? Stop a Mumpsimus!

Help stop mumpsimuses at the source! The pandemic exposed many of these unreasonable traditions and has proven we should reconsider their use in healthcare.

EHR

Designing for Health: Interview with Seattle Children’s CIO Dr. Zafar Chaudry [Podcast]

In this episode of Nordic’s In Network podcast feature, Designing for Health, Seattle Children’s CIO Dr. Zafar Chaudry speaks with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani to discuss the importance of communication and inclusivity in human-centered design.

EHR

Designing for Health: Interview with KeyCare CEO Dr. Lyle Berkowitz [Podcast]

In this episode of the Designing for Health podcast, KeyCare CEO Dr. Lyle Berkowitz speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how reframing technology designs can change the way that healthcare is delivered.

ERP Services

Nordic ERP Services Case Studies

See case studies from our ERP Services clients!

ERP Consulting

How to Keep Your Data Warehouse Systems in Sync with Replication Sets

Data warehouses are being used by many businesses in an enterprise setting. How do you keep your systems in sync? Find out now!

ERP Consulting

INFORmative Fridays: Virtual Education

Beginning February 2023, our INFORmative Fridays series will cover a wide range of topics relative to Infor Products. Our experts will be available for 15 minutes at the end of each presentation for a Q&A.

ERP Consulting

The Real Reasons ERP Systems Fail

Not all ERP implementations are successful. To prevent a disaster during your project, you need to arm yourself with the right resources and arm yourself against these TOP 10 REASONS ERP’S FAIL.

Healthcare

Will new entrants slim healthcare by trimming the "waste"?

Dr. Jerome Pagani breaks down three areas health systems can address to thrive in an increasingly competitive marketplace.

EHR

Unduly noted: Why EHR documentation is creating an informational quagmire

In this week's edition of the Checkup, Dr. Craig Joseph explains why we need to rip off the Band-Aid to decrease documentation burden. EHR technology has made it increasingly easy to compile necessary data into the progress note.

EHR

To charge or not to charge

In this edition of the Checkup, Dr. Craig Joseph investigates the dichotomy of patient-initiated messaging as healthcare systems attempt to alleviate message overload.

Connect/M&A Success

5 keys to a healthy Community Connect host-affiliate partnership

Inside, discover how stakeholders can build healthier Community Connect partnerships.

mergers and acquisitions

Consolidating an ERP: 9 steps for a smoother, more efficient transition [Infographic]

Health systems during M&A are challenged to unite their internal operations, including ERP. Learn how you can handle these challenges in our latest infographic.

Help Desk

Tired: Help desk. Wired: How desk!

Help desks are often underutilized, but fully leveraging this resource can provide educational benefits and valuable intel to improve patient care.

EHR

How to ensure a positive physician experience during EHR consolidation [Panel Discussion]

In this panel discussion, Nordic's physician experts discuss ways to provide a positive clinician experience during a consolidation.

Healthcare

Mental health, overall health, and health equity

Learn about the impacts of mental health in the latest blog written for Global Health Equity Week (Oct. 24-28).

Help Desk

If you build it, they will come

Dr. Craig Joseph details how a highly functioning service desk is an essential, strategic asset for healthcare organizations in the latest Checkup.

EHR

7 Tips to Make EHR Consolidations Less Stressful

Moving from one EHR to another takes time, resources, and money. It can stress out the people involved. Yet, it doesn’t have to be painful if you follow these tips.

EHR

EHR consolidation: How to lead with empathy

In a merger or acquisition, successful leaders cultivate empathy and prioritize their people in consolidation planning, change management, and training.

Health IT

De-implementation: “Just say no” isn’t enough

In the latest Checkup, Dr. Craig Joseph shares why a well-thought-out research-backed de-implementation approach is needed to achieve better patient care.

Health IT

For physicians, less is often more

In the latest Checkup, Dr. Craig Joseph dives into decluttering technology and outdated clinical practices to alleviate physicians' workload.

Health IT

Curing the post-implementation blues

The cure for post-implementation blues lies in the ability to understand and plan for continual change.

Health IT

Healthcare is not aviation

Find out what the healthcare industry can learn from the world of aviation when it comes to safety reporting & data sharing in the latest Checkup from Craig Joseph, MD.

EHR

The role of EHR extensions in enhancing patient care

Leveraging EHR extensions with a host-affiliate relationship allows systems to work together to achieve a holistic view of patients & provide better care.

Health IT

Can OpenNotes be too open?

Can OpenNotes be too open? In the latest Checkup, Dr. Craig Joseph lays out the pros and cons of OpenNote in healthcare systems.

Healthcare

Overcoming frozen thinking in healthcare

Learn the indicators of frozen thinking and the advantages to a fluid approach in the latest Checkup from Dr. Craig Joseph.

decentralized care

Meet the patient where they are (At the barber shop!)

Learn about the benefits of meeting patients where they are in the latest Checkup by Dr. Craig Joseph.

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