The Canadian healthcare system faces a paradox: organizations must manage limited resources while also investing in technologies that improve efficiency and reduce costs. With a shortage of providers, the lingering effects of COVID-19, and an aging population, many leaders feel they are torn between prioritizing immediate needs and planning for long-term solutions. This is where dual transformation — a strategic framework that enables organizations to optimize current systems while pursuing disruptive innovations for the future — can be a powerful tool for helping hospitals and health systems advance patient care, bolster operations, and overcome pressing challenges.
Dual transformation in action at Fraser Health
Fraser Health, the largest regional health authority in British Columbia, recently partnered with Healthtech Consultants, a Nordic Global Company, to launch its digital front door initiative. This project is a perfect example of dual transformation in action as it leverages technology to make healthcare more accessible, efficient, and patient-centered. It also lays the foundation for a more connected, innovative, and effective healthcare system.
At the heart of the digital front door is “Fraser,” an AI-powered healthcare navigator. Accessible via smartphones and computers, Fraser helps users find the right care based on location, symptoms, and available services. Whether it’s emergency care, urgent care, virtual consultations, or mental health services, Fraser provides fast, accurate guidance that enhances the overall patient experience.
The digital front door also plays a pivotal role in Fraser Health’s broader digital twin initiative, which creates a real-time digital replica of the organization's physical operations. This digital twin enables healthcare professionals to make data-driven decisions that improve patient care and operational efficiency.
Planning for tomorrow: a proactive approach to Canadian healthcare
While healthcare organizations must address immediate challenges, it’s vital for leaders to also focus on the future. The Canadian healthcare system is evolving rapidly, and proactive, thoughtful planning today ensures a healthier tomorrow.
Large-scale health IT changes are often met with resistance from stakeholders, integration issues, and budget constraints. Leaders can get ahead of these potential roadblocks with robust change management programs that adequately prepare end users through phased implementations, clear communication, and ongoing training. Consider taking these steps to cultivate a more collaborative, positive, and streamlined dual transformation experience across your enterprise:
- Ensure leadership is aligned around a clear vision.
- Assess current operations for areas of improvement.
- Invest in technologies that can optimize today’s systems while preparing for future innovations.
- Engage leadership and staff early and often to foster a culture of transparency, trust, and continuous improvement.
- Use data-driven decision-making.
A “measure twice, cut once” approach is essential when implementing new strategies. The more thoughtful and deliberate the upfront work, the more successful the long-term outcomes will be.
Better care, improved outcomes: the impact of dual transformation
Dual transformation is about addressing today’s issues and building a future that advances continual growth and improvement. Strategic planning is key.
When healthcare leaders embrace dual transformation, they can optimize current systems while paving the way for meaningful breakthroughs that can help improve patient outcomes and drive long-term wins.
Looking for a trusted partner who can help you build the right systems, make informed investments, and develop strategies that strengthen your organization now and into the future? Contact Nordic today to discuss your goals and priorities with our experienced team.