[Webinar recording] Service Desk in the time of COVID-19
Nordic’s Service Delivery Managers explore strategies to optimize your service desk earn more satisfied clinicians, employees, and patients.
EHR
February 24, 2021
Let your physician builders build (or architects architect)
Dr. Craig Joseph covers the benefits of a physician builder program and how it can lead to increased EHR satisfaction among doctors.
EHR
February 10, 2021
New E/M documentation changes: Where does your organization stand?
Dr. Craig Joseph recaps the E/M code changes that went into effect on Jan. 1, 2021, offering insights into where organizations are at with this transition.
Performance Improvement
February 2, 2021
Optimizing and aligning your workqueue building blocks
Nordic's Everett Hayes shares tips for realigning your EHR workqueues to achieve optimal results.
COVID-19
January 27, 2021
What kind of tech can help with COVID-19 vaccination? All three kinds: high tech, low tech, and no tech
Nordic's CMO Dr. Craig Joseph shares why he believes a combination of high tech, low tech, and no tech could help improve vaccination rates.
Implementation
January 25, 2021
Near, far, [project] manage wherever you are
Nordic's Managing Consultant of Affiliate Solutions Vanessa Raffio shares how to ensure projects are successful despite project managing remotely.
EHR
January 21, 2021
EHR use in health systems: An international perspective
Tasman Global's Steve Lewis shares an international take on a JAMA Internal Medicine study about the differences between EHR use in the U.S. versus non-U.S. countries.
digital health
January 19, 2021
Healthcare interoperability and the vendor-system divide
Nordic's Director of Digital Health Scott Rossignol shares how to break down interoperability barriers between health systems and vendors.
Performance Improvement
January 13, 2021
American use of the EHR: What can we learn from others?
Citing a recent JAMA Internal Medicine study, Dr. Craig Joseph dives into the differences between EHR use in the U.S. versus non-U.S. countries. Some results are more surprising than you'd think.
Implementation
January 7, 2021
Remote relationships: How to build trust during strategic engagements
Nordic's Managing Director of Performance Improvement Kelly Krulisky offers lessons learned when building relationships in a remote work environment.
Performance Improvement
December 23, 2020
If you choose not to decide, you still have made a choice
Dr. Craig Joseph discusses the "default effect," highlighting how default EHR actions can not only improve the user experience, but also help clinical users take the best care of their patients.
training
December 21, 2020
Creating and leveraging a successful Super User program [podcast]
Manager of Training Solutions Sarah Rosebrock chatted with leaders from Baylor Scott & White Health about their successful Super User program.