An effective, efficient service capture process is integral to timely and accurate revenue recognition and reimbursement, which is especially critical as healthcare organizations look to recover from revenue shortfalls over the past year. Current, common practices may lead to missing reimbursable charges on services you are already performing – causing negative impacts on the financial and operational health of your organization.
Nordic's Senior Managers of Performance Improvement Everett Hayes and Kristin Ward along with Texas Children's Hospital's Director of Revenue Integrity Brianna Lum recently offered their insights into:
- Service capture definition, importance, and history
- Service capture models and limitations
- Current and emerging service capture solutions
- Role and importance of revenue integrity
- A fresh approach to service capture optimization
This robust discussion explored the successful collaboration between Texas Children's Hospital and Nordic that resulted in measurable, recurring net revenue improvement. The engagement blended an operational and technological approach as a critical step towards sustained revenue improvement across the system.
Below you can view the full recording of this webinar, Evolution of Service Capture.