The new year brings fresh starts, challenges, and opportunities for healthcare organizations. As technology advancement continues to reshape the industry, leaders seek innovative ways to improve patient outcomes, increase clinician satisfaction, enhance operational efficiency, and achieve financial sustainability. Expanding AI, prioritizing workforce development, and bolstering cybersecurity will be critical for success. To help your organization thrive in 2025, consider these resolutions based on expert insights.
1. Explore the potential of large language models (LLM).
“In 2025, there will be standardization of LLM success metrics, including the accuracy of translations that impact patient care and revenue (e.g., medical facts, charges), the accuracy of semantics, grammar, and tone, and the total hours spent by clinicians editing LLM output. These metrics are expected to exponentially improve over shorter sprints measured in months and quarters, not years, as the model adapts to the health system’s data and human interaction with the LLM.” – Glenn David, director of Digital Health Data and Analytics, Nordic
2. Invest in workforce training to enhance knowledge of data analytics and AI.
“There will be a strong focus on data literacy upskilling of employees to supplement finite data science resources. Practitioners will be educated on statistical techniques to monitor the performance of the products and aid in the interpretation of outliers.” – Glenn David, director, Digital Health Data and Analytics
“Future-thinking hospitals, health systems, and clinics will focus on cross-disciplinary collaboration with clinicians, data scientists, and AI specialists to prepare their organizations for the integration of AI. Strategic investment in the workforce will ensure clinicians have the skills needed to leverage technology and complement the clinical expertise needed to deliver the human element of care.” - Mary Sirois, managing director, Clinical Transformation, Nordic
3. Strengthen internal cybersecurity, particularly around medical devices, to ensure patient safety and offset financial loss.
“The Consolidation Appropriations Act of 2023 requires strict cybersecurity measures for medical devices authorized by the Federal Drug Administration. However, those requirements do not apply retroactively to manufacturers whose devices were authorized before March 29, 2023, leaving a gap in cybersecurity resilience as most Internet of Medical Things devices were implemented before this date. Future-thinking healthcare leaders should prioritize cybersecurity investments and their operations around these vulnerabilities.” – Jason Griffin, managing director, IT Strategy and Cybersecurity, Nordic
4. Embrace the workforce as an essential part of achieving transformative care.
“Prioritizing the workforce as a strategic asset with the same emphasis as advancing business goals and addressing current needs while anticipating future challenges and opportunities will be key. AI will take over manual and repetitive tasks, enabling physicians, clinicians, and the healthcare workforce to focus on what truly matters: meaningful patient interactions and human connection in care. Technology should be considered an investment and enable each member of the workforce to operate at the top of their license.” - Mary Sirois
5. Be more curious about the effects of technology changes on organizational culture.
“If your organizational culture is proactive and encourages curiosity, you can better prepare and support people through health IT changes. Active communication, transparency, and trust are critical for successfully implementing new ways of working. If there are changes that shift how people experience their jobs, you shouldn’t assume it will just work out. The best outcomes are the result of investing in a proactive, collaborative, and evolving change management process that’s integrated throughout the entire project and includes a holistic approach to evaluating the enterprise-wide impacts.” - Sarah Rosebrock, managing director, EHR Services – Training, Nordic
Looking for a partner who can help accelerate your organization’s clinical, operational, and financial goals in 2025 and beyond? Contact Nordic today to talk about your priorities and how our end-to-end health IT solutions can help.