Single Billing Office

Effective and efficient patient engagement

Patients continue to assume greater financial responsibility, making it critical for providers to have a strong engagement strategy. Nordic’s comprehensive engagement solution helps organizations improve and manage Single Billing Office (SBO) operations, tools, and staffing.

Gain efficiency

Automation of follow-up and collection processes to minimize manual intervention
Staff realignment
Improved statement process and communication

Increase satisfaction and collections

Customer service optimization
Collection playbooks to guide staff
Enhanced training to target root causes and communicate resolution steps to patients

Streamline engagement

Improve financial relationship with patients
Integrate various and sometimes disparate policies to create a consistent policy for patient collections

Success stories

Multi-hospital systems

Reduced bad debt transfers by 50% — approximately $80M to $40M annually
Reduced vendor utilization through more efficient internal processing
Implemented streamlined SBO processes, workflows, tools, and reporting
Established comprehensive training program and scripting to effectively and efficiently manage patient interactions

The Nordic difference

EHR expertise

We’ll partner with you to apply our deep knowledge of EHR builds and design better workflows for your staff.

Operational experience

Our team of consultants averages over 10 years of experience helping optimize medical group and hospital operations.

Big-picture strategy

We have a strong track record of helping organizations break down complex and system-wide problems to establish a mission-driven strategy and vision for patient access to care.

Flexible methodology

No matter the size of your organization, our methodology is adapted to fit the specific problems you need to address.

Focus on sustainability

We keep transition planning in mind throughout the project and work with you to complete successful transitions of knowledge, processes, and expectations.

235Consultants with Epic revenue cycle module experience

130Consultants with operational (finance or clinical) backgrounds

$10s of millionsAdditional net revenue delivered to health systems across the U.S.

Nordic’s SBO solution was well-prepared, well thought-out, and well-delivered. It was clear that Nordic’s approach is not cookie-cutter, and it was streamlined and tailored specifically to deliver the best results for our health system. Nordic’s approach engaged the SBO team and really helped our organization move to the next level of customer service excellence.

SBO LEADER, Health System

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