5 questions to ask when you’re at a crossroads in your EHR strategy
Healthcare providers are looking for ways to save time, reduce administrative burden, and decrease costs. When an organization is at a crossroads in determining whether to optimize its current electronic health record (EHR) platform or implement new technology, decisions must be made at the start, as this is the ideal time to establish the best […]
Grounded by pilots: why healthcare innovation rarely takes off
Let’s face it—when it comes to innovation, healthcare is both a champion and a chronic underperformer. We run pilots like there’s no tomorrow, happy to experiment with new tools, AI solutions, or programs on a small scale. But when the results look promising, what do we do? Too often, we leave these innovations to die […]
Bridging the digital divide: prioritizing digital health literacy to enhance patient-centered care
From Zoom exercise classes and trivia nights to streaming music and taking online courses, my 97-year-old grandmother’s life has been enriched by technology. While these tools bring her joy and connection, a patient portal that’s difficult to navigate or a home monitoring device that doesn’t consider visual, hearing, and sensory impairment can leave her feeling […]
How to succeed in value-based care without really trying
In 1952, Shepherd Mead wrote How to Succeed in Business Without Really Trying, a tongue-in-cheek “instruction manual” based on his experiences climbing the corporate ladder. Sample chapter titles included “Stab the Right Backs,” “The Look of Suffering,” and don’t forget “Be a Meeting-Leaver.” The book was soon turned into a Broadway musical and then a […]
Getting to grips with chronic disease management
The COVID-19 pandemic has acted like a lens, concentrating and intensifying difficulties in the healthcare industry. Supply chains are backed up and labor costs are rising, while the rippling effect of revenue losses and the increased cost of borrowing are forcing health systems to tighten their belts. But the Big Squeeze isn’t just on the […]
Doctor, do you mind the interruption?
Many physicians equate clinical decision support (CDS) with pop-up alerts. They seem like one and the same to doctors who have been dealing with them for years, or at least since electronic health records (EHRs) came on the scene. Pop-up alerts take over the screen, forcing the user to stop whatever they were doing and […]
Before implementation, think about prehabilitation
Most of us are familiar with the concept of rehabilitation. After a surgery or an injury, a patient typically works with a physical or occupational therapist to try to regain previous functionality or, at the very least, learn to minimize deficits. By definition, rehab occurs after some sort of insult has already happened to us. […]
Burnout’s triple threat: Compromising care, clinicians, and cash flow
Since well before the pandemic, healthcare system leaders and hospital executives have been focused on clinician burnout, and for good reason. In 2017, the National Academy of Medicine published a call to explore and address the problem, highlighting burnout as an “underrecognized threat to safe, high-quality care.” They noted that more than half of U.S. […]
Alleviating financial pressures with revenue cycle improvements [Infographic]
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Human-centered design for Canadian healthcare technology
There’s been a lot of chatter lately about human-centered design, inspired by the launch of my colleague’s book, Designing for Health: The Human-Centered Approach. In it, the authors, Craig Joseph, MD, and Jerome Pagani, PhD, identify four pivotal forces that are reshaping the U.S. healthcare landscape: technological evolution, the ubiquity of platform health information systems […]