The good stuff is rarely learned in meetings
I recently visited a client to attend the kickoff of a project to reconceive and update the patient experience from the ambulatory perspective. Let me pause for a bit and reiterate what I just wrote: I visited a client – in person, at their hospital. In the Before Times, that statement wouldn’t draw any attention. […]
If you try sometimes, you get what you need
In my last blog post, I wrote about the omnipresent desire to always be looking for something that’s just a bit better than what we already have. Since I write about – and work in – healthcare IT, you can imagine that I didn’t focus on dating or relationships. Instead, I noted that clinical and […]
Creating a successful Community Connect program
If you’re considering creating a Community Connect program, you may be wondering how to start building out your pricing model, staffing strategy, and implementation plan. The good news: We’re here to help. We have years of experience advising healthcare organizations on their Community Connect programs, and we can help create a program that works for […]
5 critical steps within a successful Epic upgrade project
You know what I love? The back-up camera on my car. Once considered a luxury you may not have even imagined, these cameras have become a standard safety feature, helping drivers (like me) avoid multitudes of injuries and harm. Moving to the latest release of Epic is a little like that, offering safety features and […]