To sit or not to sit: How a chair can affect patient satisfaction
As many readers know, I’ve recently co-written a book about applying the principles of human-centered design to healthcare writ large. Hence, it cannot be surprising that my interest was piqued when an article appeared last month in the British Medical Journal titled “Effect of chair placement on physicians’ behavior and patients’ satisfaction: randomized deception trial.” […]
EPR training: Getting it right from the outset and throughout
Imparting knowledge about a new electronic patient record (EPR) via a training and education programme is one of the most critical, if not the most important, elements of a digital system implementation.
Lawrence General Hospital achieves 5.2% revenue growth with Nordic
KEY POINTS
From anxiety to action: Human-centered solutions to increase follow-up after false positives
Early detection of breast cancer through mammography saves lives, yet the screening journey can be fraught with emotional and psychological hurdles. One of the most notable challenges comes from false-positive results, where an abnormal finding on a mammogram leads to additional imaging or biopsies, only to reveal that no cancer is present. While this outcome […]
Transforming rural healthcare: the power of collaboration and innovation
Rural healthcare in the United States is at a critical juncture. Nearly 1 in 5 Americans rely on rural hospitals and clinics for healthcare, but these organizations face persistent challenges threatening their sustainability. From financial constraints to workforce shortages and cybersecurity vulnerabilities, rural health systems often operate under significant pressure with limited resources to address […]
Epic’s UGM 2024: Innovations, insights, and the future of healthcare
Attending Epic’s User Group Meeting (UGM) is always a unique experience, and this year was no exception. With an impressive turnout of 44,000 attendees, including customers, staff, and virtual participants, and a campus that sprawls across 1,700 acres in Verona, Wisconsin, the event is as much a spectacle as it is an industry touchstone. As […]
Navigating the new Epic Gold Stars criteria with strategic approaches
Epic announced new criteria for Gold Stars, its 10-level continuous improvement program designed to help customers stay updated on the latest Epic functionality, at its annual user group meeting. While the program previously focused on organizations installing new features, it expanded to include user adoption and measurable impact on clinical and financial performance. Here’s what […]
Navigating health IT complexities with end-to-end solutions
Hospitals and health systems of all sizes and at all stages of digital maturity are facing the challenge of choosing the right health IT solutions to optimize front-end and back-end enterprise operations while also meeting clinical and financial objectives. Developing and continuously promoting the right mindset around the purpose and value of health IT is […]
Best practices for advancing revenue cycle with AI and automation
From saving millions in cost avoidance to improving accuracy and boosting patient engagement, many healthcare organizations are experiencing the benefits of implementing AI and automation solutions to enhance revenue cycle management. According to a Change Healthcare study, nearly 9 out of 10 revenue cycle management leaders are currently using AI. Unfortunately, many leaders face complex […]
Why healthcare needs a robust strategy to secure IT service desks
In an era where cybercrime can strike at any moment and from any angle, the healthcare sector finds itself in the crosshairs of increasingly sophisticated cyberthreats. A recent alert from the U.S. Department of Health and Human Services (HHS) has illuminated a critical vulnerability: cybercriminals are now targeting hospital IT service desks, leveraging advanced social […]