Why healthcare needs a robust strategy to secure IT service desks
In an era where cybercrime can strike at any moment and from any angle, the healthcare sector finds itself in the crosshairs of increasingly sophisticated cyberthreats. A recent alert from the U.S. Department of Health and Human Services (HHS) has illuminated a critical vulnerability: cybercriminals are now targeting hospital IT service desks, leveraging advanced social […]
Fostering collaboration: Integrating informatics and IT for patient-centered care
As I read last week’s fascinating new Nature Digital Medicine article from NYU researchers about why we should and how we must integrate health informatics with operational information technology (IT), I was struck by how similar both the problem and solution are to the challenges of modern patient engagement. Let me explain.
Beyond the Chart: EHR-Induced Burnout (and What to Do About it)
Electronic Health Records (EHRs) were introduced as a transformative tool in healthcare, promising to streamline workflows, improve patient care, and enhance data management. However, over time, EHRs have significantly contributed to clinician burnout, a growing crisis that threatens clinician well-being and the quality of patient care. Burnout, characterized by impaired attention, memory, and executive function, […]
Transparency and trust: Leveraging patient portals for better healthcare relationships
In today’s healthcare landscape, patient portals have emerged as essential tools for enabling true patient engagement, improving access to health information, and fostering better communication between patients and physicians. However, patient portals are not without challenges; just ask your friendly CMIO. From addressing trust issues to sharing sensitive information, healthcare organizations must navigate a complex […]
How can providers respond to the cyberattack on Change Healthcare?
In late February, revenue and payment cycle company Change Healthcare was victim to a ransomware attack that has significantly compromised healthcare operations across the US. Recognizing the severe financial impact of ransomware attacks on providers Industry experts estimate that the disruptions to revenue cycle processes are costing some healthcare providers more than $100 million a […]
The rise of inboxologists in healthcare: Does it really matter who responds?
Last month, Jeffrey Millstein, MD, a regional medical director at Penn Medicine Primary Care, wrote an opinion piece for the Philadelphia Inquirer titled “Inboxology – The Newest Medical Specialty?” I call attention to the question mark at the end of the title, indicating that this is more of a prediction than a statement of fact.
Best practices in enterprise care management for patient-centered care excellence
Enterprise-wide care management (ECM) is a patient-centered approach to healthcare that eliminates the care siloes that may have evolved within healthcare organizations over time. ECM involves aligning care teams across a range of facility types, including acute care, skilled nursing facilities (SNFs), rehabilitation, ambulatory, home health, specialty, and community programs. The goal of ECM is […]
Giving back with Nordic’s BELIEVE employee resource group
At Nordic, employee resource groups (ERGs) are an integral component of our commitment to diversity, equity, and inclusion (DEI). In addition to helping team members foster a culture of belonging and connectedness across the globe, Nordic ERGs also create opportunities to give back to the communities in which we live and work. Nordic’s Black Employees […]
Protecting healthcare revenue flow: the power of a business continuity plan
Financial health is essential to ensure that healthcare organizations can effectively serve individuals and communities. Natural disasters, cyberattacks, power outages, infectious disease outbreaks, and other emergencies can threaten the critical flow of revenue, putting patient care, clinician satisfaction, and the long-term sustainability of hospitals and health systems at risk. Healthcare providers lost as much as […]
No EHR, no problem: Rediscovering patient care and clinical teamwork in a tech blackout
Last month, a resident physician at Harvard Medical School wrote an editorial in JAMA Internal Medicine about the day the electronic health record (EHR) went down. She reported that while most of the hospital staff knew how to deal with a several-hour planned downtime in the middle of the night, this was different because it […]