Application Management Services
Epic application support that reduces downtime and strengthens care delivery
Keep your Epic environment stable, responsive, and ready for care delivery with Nordic’s expert support to reduce incidents, speed up resolution, and lighten the load on your internal teams.
Epic efficiency, unlocked
Nordic’s Epic Application Management Services (AMS) helps you get more value from your Epic investment by lowering incident volume, reducing downtime, and improving overall system performance. Our certified experts handle complex issues, routine updates, and upgrade readiness, freeing your teams to focus on higher value work.
With scalable staffing, 24/7 coverage, and proven methods built for healthcare organizations of all sizes, you gain predictable costs, stronger reliability, and lasting returns across your most critical applications.
Solve key challenges and drive results
CHALlenge | How we solve it |
|---|---|
High incident volume | Round-the-clock Epic expertise that reduces incidents, resolves issues faster, and keeps clinical and operational workflows running smoothly. |
Limited capacity for advanced Epic support and maintenance | Scalable Level 2 and Level 3 support, routine maintenance, and upgrade readiness that you don’t have to staff in-house. |
Outdated databases and inconsistent support | Proven methods, structured maintenance, and a stable support model to reduce operational risk, improve reliability, and prepare for future growth. |
Slow issue resolution | Experienced Epic specialists who handle complex issues so internal teams can focus on higher value priorities. |
Rising costs | Predictable operating expenses (OpEx), scalable staffing, and efficiencies that lower the total cost of support. |
Real impact you can measure
Less downtime, faster issue resolution
Incidents are resolved quickly by Epic experts, keeping workflows moving without disruption.
Teams focused on higher-value work
Your staff can focus on higher value priorities rather than daily troubleshooting, updates, and maintenance.
Lower support costs
A flexible OpEx model lets you scale support up or down without the cost or staffing burden of large internal teams.
Stronger system stability
Routine maintenance, upgrades, and proactive monitoring reduce risk, boost reliability, and keep apps performing well.
Access to Epic experts
With certified specialists across modules, Nordic delivers proven methods, best practices, and largescale efficiencies.
Why choose Nordic for Epic Application Management Services
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