The cord-cutter in your waiting room
In 2010, the cable TV industry convinced itself that cord-cutting was a millennial phase. Younger viewers were always going to experiment with new technology, but they would settle down and subscribe to cable like everyone else before them. Instead, the opposite happened. Gen Z never subscribed, and Millennials saw no reason to pay for three […]
5 ways workforce capacity erodes healthcare technology ROI
Key takeaways Workforce capacity is a primary constraint on healthcare technology ROI. Technology underperforms when teams lack the time, skills, and coverage required to run, support, and sustain it. Workflow drag reduces clinical capacity and limits technology value. Workflows designed to capture everything, rather than to move care efficiently, quietly consume clinician time and reduce […]
Why healthcare AI stalls after the pilot and what’s really holding it back
Key takeaways AI struggles to scale because of environmental, not technical, constraints. Data must be trusted before AI outputs will be used. Workflow friction limits the impact of automation. Clinical capacity determines whether AI is adopted or ignored. Governance and validation must be built early to support scale. Leading organizations prioritize measurable workflow and capacity […]
Go-live isn’t the finish line: Why stabilisation sets the stage for real EPR transformation
Launching an Electronic Patient Record (EPR) system is a monumental milestone. It follows months or even years of planning, thousands of complex configuration decisions, and countless workshops aimed at capturing the nuances of clinical life. It is a moment of pride, nerves, and, inevitably, exhaustion. But here’s the lesson experienced digital leaders always learn: Go-live is […]
Your delivery robot is fine. Your rollout may not be.
In 2022, two University of Tennessee students were charged with felony vandalism for picking up a Starship food delivery robot on campus and slamming it to the ground. The robot had done nothing more provocative than carry somebody’s burrito from point A to point B. UC Berkeley’s Kiwibot fleet has logged roughly 1,600 acts of […]
Why CIOs are rethinking Epic AMS in 2026
Freeing CIOs to focus on strategic priorities amid cost pressure Healthcare chief information officers (CIOs) aren’t short on data, but many are struggling to use it. Fragmented systems and limited interoperability continue to consume time and attention, leaving IT teams focused on “keeping the lights on” instead of forward progress. As leaders pursue strategic initiatives […]
Implementation has a playbook. De-implementation has a prayer.
We are reasonably good at adding things to clinical practice. New drug approved? We have pathways for that. New procedure shown to reduce mortality? Grand rounds, CME credits, order set update: done. The machinery of implementation, while imperfect, at least exists and is reasonably well understood. De-implementation is a different problem entirely, and we are not good at it. Not even […]
We let billing define the medical record. AI gives us a chance to take it back.
A recent essay in JAMA by Benjamin Chin-Yee, MD, mourns the death of the dictated consult note; think the loss of narrative and the fading of clinical reasoning as a practiced art. It’s an elegant piece, and the instinct for grief is understandable. There was something real in the discipline that dictation required: the pause, the synthesis, the moment of committing to what you actually thought was […]
Why Nordic’s refreshed brand matters for healthcare IT leaders
Healthcare IT leaders are navigating one of the most demanding eras the industry has faced. Tight budgets, staffing constraints, cybersecurity threats, sprawling application portfolios, and the push to adopt AI responsibly are all hitting at once, while expectations for clinical quality, operational performance, and financial stability keep rising. At Nordic, we see that pressure up […]
What healthcare IT leaders need now and how we are responding
As I marked my first year as chief growth officer at Nordic, I took time to reflect on the conversations that shaped the past 12 months. Whether I was attending an industry event like HIMSS, VIVE, CHIME, or ACHE Congress, or meeting with leaders across their operational and clinical environments, the themes were remarkably consistent. Healthcare teams are carrying enormous responsibility, […]