The alert worked. Then nothing happened.
Overview Why do so many successful clinical decision support (CDS) initiatives fail to improve care? Using pediatric hypertension as a case study, this blog post explores how healthcare organizations often design alerts that identify problems but fail to define who is responsible for what happens next. It argues that better outcomes require systems, workflows, and […]
Healthcare password resets are an identity security issue
Overview Password resets may seem like a routine IT support task, but in healthcare they are also an identity security challenge. Health systems must verify identity quickly enough to minimize clinician downtime while protecting PHI, meeting compliance requirements, and reducing social engineering risk. This blog post explores how stronger identity verification can help organizations improve […]
What healthcare IT leaders are reading, watching, and listening to right now
Overview Eight healthcare leaders share the articles, podcasts, case studies, research, and other content shaping their thinking on AI, data, patient access, financial sustainability, and connected care. Eight healthcare leaders share the articles, podcasts, case studies, research, and other content shaping their thinking on AI, data, patient access, financial sustainability, and connected care. Healthcare organizations are […]
Workday 2026R2: What healthcare leaders should prioritize first
Key takeaways Workday 2026R2 offers healthcare organizations new ways to improve workforce support, financial insight, automation, and enterprise governance. Readiness should guide adoption so leaders can prioritize capabilities that align to strategy, operational needs, and measurable outcomes. HR, finance, and IT leaders should evaluate the release through their own priorities while aligning around data quality, […]
5 key themes shaping the future of the EHR experience
Discussions at last week’s KLAS Arch Collaborative Learning Summit 2026 made one thing clear: improving the EHR experience requires equal attention to technology, people, and process. Nordic attendees joined peers from across the industry to exchange lessons learned, explore emerging trends, and discuss what’s next for healthcare. Here are some themes that resonated throughout the […]
Healthcare AI readiness: the 4 foundations that drive adoption, ROI, and long-term success
Overview Healthcare organizations are investing heavily in AI, but technology alone won’t deliver results. Organizations that realize the greatest value from AI have already established strong processes, engaged users, and a workforce prepared to adapt to change. This article explores four foundational capabilities that help healthcare leaders strengthen AI readiness and maximize long-term ROI. Key […]
What a football stadium taught me about reducing patient frustration
Overview What can healthcare leaders learn from a World Cup stadium? Quite a bit. Using Mass General Brigham’s ambulatory center at Patriot Place as an example, this article explores why patients often care as much about certainty as speed. The lesson isn’t to build more amenities. It’s to reduce uncertainty through better location strategy, clearer […]
What Black Book’s No. 1 ranking reveals about EHR optimization
Overview Healthcare organizations are under growing pressure to strengthen financial and operational performance, expand capacity, improve patient experience, and deliver measurable value from their technology investments. Drawing on more than 20 years of experience supporting health systems, Katherine Sager, President of Healthcare Enterprise Services at Nordic, shares six opportunities to unlock more value from existing […]
Epic Cogito migration from Oracle to SQL Server: why reporting risk is higher than expected
Overview Epic will end support for Oracle-based Cogito after 2027, requiring migration to SQL Server. This is not just a database migration. Health systems must migrate complex reporting logic, dependencies, and workflows built over years. The biggest risks are reporting disruption and limited visibility into current environments. Organizations that start early can reduce risk and […]
You can’t nudge your way out of a clinical judgment problem
Overview Healthcare organizations have spent years improving clinician behavior through nudges such as alerts, defaults, and other forms of choice architecture. A new JAMA study suggests that some clinical challenges are judgment problems, not just workflow problems, and that targeted  training can improve physician decision making at scale. For healthcare leaders, the key question may […]