Designing for Health: Interview with Randolph Bias [Podcast]
In today’s complex healthcare landscape, good design goes far beyond aesthetics as it’s fundamentally tied to safety, efficiency, and patient trust. Usability has evolved from its roots in human factors to become a vital component of modern, data-driven healthcare design. Poor UX can have serious consequences, from confusing patient portals to inefficient clinic workflows. By […]
Simple, obvious, ignored: The real work of improving patient experience
There’s a strange paradox in modern healthcare: we’re awash in technology, AI, robotics, and complicated transformation projects, yet we routinely fail at the basics, like letting someone know where the cafeteria is or giving a nervous family member a realistic idea of how long they’ll be waiting for a surgical update. The patient experience suffers […]
Designing for Health: Interview with Karen Joswick [Podcast]
What differentiates today’s value-based care models is complexity and the stakes. With broader surgical episode coverage, tighter financial accountability, and heightened expectations for care coordination, success demands far more than clinical quality alone. Health systems must focus on standardizing care pathways, engaging surgeons with meaningful performance data, and ensuring patients are prepared not only for […]
Your EHR support model is undermining everything (and you don’t even know it)
Imagine this: a clinician files a ticket to fix a broken EHR (electronic health record) quick phrase. The issue is affecting hundreds of providers, but after three weeks, the only update is a cryptic message that someone, somewhere is “looking into it.” Meanwhile, users grow frustrated, workarounds proliferate, and trust in the system erodes. Sound […]
Designing for Health: Interview with Kai Romero, MD [Podcast]
Innovation in today’s healthcare landscape is evolving rapidly, with new technologies frequently introduced to enhance clinical workflows and improve patient care. However, it’s critical to pause and reevaluate what meaningful innovation truly looks like. Often, reducing complexity, streamlining processes, eliminating redundancies, and focusing on human-centered design can be more impactful than layering on additional tools. […]
Prescriptions, praise, and peers: A low-tech burnout playbook
Let’s get something out of the way: not every solution to physician burnout needs to involve AI, a digital front door, or a 47-slide PowerPoint titled “Operationalizing Wellness.” Sometimes, the biggest wins come from low-tech (or no-tech!) interventions that are painfully obvious once you stop pretending you need a capital request to fix them.
Designing for Health: Interview with Shreya Shah, MD [Podcast]
AI-driven documentation tools are advancing rapidly, now offering enhanced customization and greater responsiveness to clinician feedback, and enabling more efficient and tailored clinical use. As these technologies evolve, collaborative development with clinicians and deep understanding of clinical workflows become essential to ensure meaningful integration. While these tools hold great potential to streamline care delivery, their […]
Designing for Health: Interview with Stefanie Simmons, MD [Podcast]
Mental health stigma continues to be a major issue in healthcare, exacerbated by the overwhelming stress and burnout that healthcare workers face daily. Increasing burnout highlights the urgent need for change. It is crucial to advocate for transparency in medical licensing and to make mental health resources more accessible to healthcare professionals. By normalizing conversations […]
Designing for Health: Interview with Melissa Welch, MD [Podcast]
Access to high-quality, preventive, and primary care is essential to achieving better health outcomes, yet it remains out of reach for many individuals and communities. To address these disparities, healthcare systems must implement models that not only support providers but are also designed with the needs of patients and communities in mind. This includes leveraging […]
How can a hospital improve the inpatient experience? Start with a map.
Hospitals are many things: necessary, lifesaving, impressively complex. Yet they are rarely described as “navigable.” If you’re a patient, the modern inpatient experience often begins with confusion and ends with frustration, with not a lot of clarity in between. You arrive sick, get assigned a room, meet more strangers than you can remember, and are […]