We measure everything in healthcare… except what matters

In a recent article in BMJ Digital Health & AI, Graham Walker, MD makes an appeal that feels obvious only in hindsight: before we can seriously talk about “what good looks like” in healthcare, we need more context. Not better slogans. Not more dashboards. Context. The kind of context that captures nuance, environment, and the […]
Power to the people: Why digital healthcare transformations fail without effective change management

For most healthcare organisations, digital transformation such as a new EPR or a move to the cloud, is now a strategic necessity. Yet the returns often fall short, with one analysis estimating that around 70% of these programmes fail to deliver their intended value. In addition, with the limitations in money, human resources, and skill […]
If you want AI to think like a clinician, show it what clinicians see

When Mitesh Patel, MD, argued that self-driving cars didn’t truly accelerate (pun intended) until Tesla began feeding its algorithms massive volumes of real-world video, he wasn’t just offering a clever analogy; he was diagnosing healthcare’s AI problem. Dr. Patel’s central point is that transformative AI doesn’t emerge from better slogans or shinier interfaces; it emerges […]
Better care, lower costs: The advance care planning solution hospitals ignore

Healthcare executives continue to grapple with a longstanding problem: despite pouring billions of dollars into end-of-life care, patient satisfaction remains mediocre at best. The American healthcare system defaults to aggressive interventions—ICU admissions, mechanical ventilation, emergency surgeries—that often do little to improve a patient’s quality of life. The irony is that most patients, when asked, say […]
What shopping carts can teach us about fixing broken workflows

Recently, I came across a quirky little behavioral science investigation that looked into a surprisingly contentious issue: why people don’t return their shopping carts. The researcher spent months observing parking lots in the same way an ecologist might observe a watering hole, cataloguing the excuses, social cues, and micro-calculations behind a behavior that most of […]
How personalized medicine empowers patients and cuts healthcare costs

Originally posted on Becker’s Healthcare.
Building a smarter and more adaptive health system

The big challenge Healthcare systems are facing unprecedented complexity. Patient needs are evolving faster than resources can keep up. Clinicians are managing increasing demand with fewer hands. Costs continue to rise, while health inequities remain stubbornly entrenched. These aren’t just operational hurdles; they are wicked problems that demand new thinking and adaptive solutions.
Survey highlights foundational readiness for AI in healthcare

Nordic recently partnered with Modern Healthcare to survey U.S. healthcare executives on their readiness in foundational preparations for AI implementation. The findings provide valuable insights into AI governance, infrastructure, and training priorities at healthcare organizations of all sizes. Healthcare leaders should recognize opportunities for improvement in technology infrastructure and data capabilities to realize long-term success […]
Optimizing today, innovating for tomorrow: how dual transformation can enhance Canadian healthcare

The Canadian healthcare system faces a paradox: organizations must manage limited resources while also investing in technologies that improve efficiency and reduce costs. With a shortage of providers, the lingering effects of COVID-19, and an aging population, many leaders feel they are torn between prioritizing immediate needs and planning for long-term solutions. This is where […]
CMS TEAM is coming: Why CIOs must act now on EHR optimization

As someone who has helped health systems implement value-based care technology for over a decade, I can attest to the complexities of EHR optimization efforts, and the long runway needed for maximum success. We’re a little less than a year away from the launch of the Centers for Medicare & Medicaid Services’ (CMS) Transforming Episode […]