5 key takeaways on the EHR experience in 2025
The KLAS Arch Collaborative Learning Summit 2025, held last week in Salt Lake City, Utah, provided an invaluable forum for exchanging best practices surrounding the EHR experience. Several Nordic team members engaged in discussing emerging trends, celebrating successes, and sharing visions for the industry. Each returned with insights that reveal progress and opportunities for the […]
Tech doesn’t work: Implementation does
There’s a certain kind of confidence, let’s call it tech hubris, that makes us believe we can buy our way out of human problems. This is true whether you’re a high school principal fed up with TikTok in geometry class or a health system CEO tired of reading headlines about physician burnout.
Simple, obvious, ignored: The real work of improving patient experience
There’s a strange paradox in modern healthcare: we’re awash in technology, AI, robotics, and complicated transformation projects, yet we routinely fail at the basics, like letting someone know where the cafeteria is or giving a nervous family member a realistic idea of how long they’ll be waiting for a surgical update. The patient experience suffers […]
Your EHR support model is undermining everything (and you don’t even know it)
Imagine this: a clinician files a ticket to fix a broken EHR (electronic health record) quick phrase. The issue is affecting hundreds of providers, but after three weeks, the only update is a cryptic message that someone, somewhere is “looking into it.” Meanwhile, users grow frustrated, workarounds proliferate, and trust in the system erodes. Sound […]
Prescriptions, praise, and peers: A low-tech burnout playbook
Let’s get something out of the way: not every solution to physician burnout needs to involve AI, a digital front door, or a 47-slide PowerPoint titled “Operationalizing Wellness.” Sometimes, the biggest wins come from low-tech (or no-tech!) interventions that are painfully obvious once you stop pretending you need a capital request to fix them.
Laying the foundation for health IT innovation: 5 essential cornerstones
Originally posted on Becker’s Healthcare. Innovation isn’t just about the next big tech breakthrough; it’s about building the strength to support it. As initiatives like AI move from experimental to essential across healthcare, leaders should be asking the right question: Are we truly ready for scalable, transformative innovation?
Over-screening and wellness apps: Why raw health data doesn’t always support effective healthcare
Knowledge is power, but it’s important to distinguish information and raw data from actionable insights. Especially in healthcare, an abundance of data and information without the knowledge to filter and decipher it can lead to misunderstanding, anxiety, and even harm.
How can a hospital improve the inpatient experience? Start with a map.
Hospitals are many things: necessary, lifesaving, impressively complex. Yet they are rarely described as “navigable.” If you’re a patient, the modern inpatient experience often begins with confusion and ends with frustration, with not a lot of clarity in between. You arrive sick, get assigned a room, meet more strangers than you can remember, and are […]
Patient care continuity: Safeguarding Epic EHR access during disruptions
This article was originally published on Becker’s Healthcare.
Because the doctor said so: How bureaucracy hijacked the exam room
Some patients come to see their doctor for a check-up. Some for help with a medical mystery. And some just need a letter.