Babies aren’t born with cell phones; your EHR didn’t get the memo.
Babies don’t arrive with mobile phones … yet. Still, many electronic health records (EHRs) dutifully store a “patient phone number” for newborns and carry that fiction forward for years. It seems harmless (and often is) until the 12th birthday rolls around, a portal invitation is sent to that long-standing number, and adolescent confidentiality gets flattened […]
EHR Implementation: The need for strong governance and effective, knowledge-based planning
How difficult is it to implement an electronic health record (EHR) system? With a number of quality EHR software options to choose from and a smart and capable internal team, it should be as easy as choosing a software vendor then setting out and following an implementation plan, right?
2025’s healthcare imperative: merge innovation and human-centered strategies to improve access
As we move into 2025, “access to care” has become a significant challenge for healthcare leaders across the United States. The buzz around artificial intelligence (AI) and digital innovation remains. Still, the conversation is shifting to a more foundational issue: how to ensure patients can actually receive the care they need. This isn’t a problem […]
Unlocking the value of IT in healthcare
Amid ongoing pressure on resources, many health system leaders are constantly searching for opportunities to reduce costs and increase operational efficiency. Less than 20 years ago, only a quarter of U.S. hospitals had a health IT platform. Now, healthcare organizations spend $300 billion annually on software and software implementation, amounting to nearly 8% of all […]
5 key takeaways on the EHR experience in 2025
The KLAS Arch Collaborative Learning Summit 2025, held last week in Salt Lake City, Utah, provided an invaluable forum for exchanging best practices surrounding the EHR experience. Several Nordic team members engaged in discussing emerging trends, celebrating successes, and sharing visions for the industry. Each returned with insights that reveal progress and opportunities for the […]
Tech doesn’t work: Implementation does
There’s a certain kind of confidence, let’s call it tech hubris, that makes us believe we can buy our way out of human problems. This is true whether you’re a high school principal fed up with TikTok in geometry class or a health system CEO tired of reading headlines about physician burnout.
Simple, obvious, ignored: The real work of improving patient experience
There’s a strange paradox in modern healthcare: we’re awash in technology, AI, robotics, and complicated transformation projects, yet we routinely fail at the basics, like letting someone know where the cafeteria is or giving a nervous family member a realistic idea of how long they’ll be waiting for a surgical update. The patient experience suffers […]
Your EHR support model is undermining everything (and you don’t even know it)
Imagine this: a clinician files a ticket to fix a broken EHR (electronic health record) quick phrase. The issue is affecting hundreds of providers, but after three weeks, the only update is a cryptic message that someone, somewhere is “looking into it.” Meanwhile, users grow frustrated, workarounds proliferate, and trust in the system erodes. Sound […]
Prescriptions, praise, and peers: A low-tech burnout playbook
Let’s get something out of the way: not every solution to physician burnout needs to involve AI, a digital front door, or a 47-slide PowerPoint titled “Operationalizing Wellness.” Sometimes, the biggest wins come from low-tech (or no-tech!) interventions that are painfully obvious once you stop pretending you need a capital request to fix them.
Laying the foundation for health IT innovation: 5 essential cornerstones
Originally posted on Becker’s Healthcare. Innovation isn’t just about the next big tech breakthrough; it’s about building the strength to support it. As initiatives like AI move from experimental to essential across healthcare, leaders should be asking the right question: Are we truly ready for scalable, transformative innovation?