Service Desk

Industry-leading, around-the-clock service desk support

Nordic’s Service Desk team provides reliable IT help desk support at a predictable cost, without sacrificing quality. Our turnkey solutions give your organization the personalized service they deserve.

Seamless service desk support at a glance

Healthcare IT teams struggle to provide quality service desk support at a predictable cost when the needs of its end users are constantly evolving. Nordic’s Service Desk team integrates seamlessly into your enterprise operations to provide quality support while meeting expected budget parameters. Whether by phone, email, chat, or self-service, Nordic’s offerings meet your physicians, clinicians, patients, and staff when, where, and how they want to be met.

Service Desks that protect care delivery

Healthcare‑specific expertise and automation connect clinicians, staff, and patients to answers quickly, reducing escalations and making every interaction simpler. But, we don’t just close tickets; we turn support data into optimization to reduce repeat issues, increase adoption, and give time back to your teams.

Clinical Service Desk

Minimize care delays

Clinical Service Desk

Minimize care delays with live triage, workflow guidance, password and account assistance, mobile device support, and rapid escalation for clinicians on the front lines.

Technical Service Desk

24 x 7 x 365 persona-based support

Technical Service Desk

24 x 7 x 365 persona-based support offers reliable, rapid resolution for hardware, software, and password issues allowing healthcare professionals to focus on effective, uninterrupted patient care.

Explore our ServiceNow offering

Patient Portal Service Desk

Enhance the experience of your patients and their caregivers

Patient Portal Service Desk

Enhance the experience of your patients and their caregivers, answering their questions and solving their problems with the first call.

Solve key challenges & drive results

IT support needs at a healthcare organization can greatly vary, which can strain IT teams and enterprise budgets. Nordic’s Service Desk provides 24/7 support at a cost tailored to your business needs, increasing support volumes and improve end-user satisfaction.

CHALlenge	How we solve it
Resource limitations strain IT teams’ capacity	Scalable services meet your organization’s current needs to address IT bandwidth concerns.
Lack of predictable costs make budget planning difficult	Volume-based pricing with multiple contract type options allow you to more easily budget.
End-users require different mediums for support	Turnkey solutions such as contact center call platforms, IVR, email, chat, and self-service to deliver the right support, the right way at the right time.
Bandwidth limitations reduce ability to proactively solve issues	RPA and automation solve issues transparently before they happen.

Meet your users where they are

Leveraging Nordic’s Service Desk services gives you the ability to tailor the support, pricing, and service channels to drive more consistent and quality business and patient outcomes.

Why choose Nordic for Service Desk

Nordic can help eliminate the strain on your IT team and enterprise budgets with Service Desk. Augmenting your operations ensures quality support at a predictable price, without sacrificing satisfaction of your clinicians, staff, or patients.