OVERVIEW.
Baylor Scott & White Health (BSWH) partnered with Nordic to reframe EHR education as change management and to ready nurses for integrated, real-time device data within the Epic EHR. The team brought new hardware, including Epic’s Rover mobile devices, ICU Medical’s Plum 360 pumps, and some 2D barcode scanners, into the classroom and connected them to Epic training environments so that clinicians could practice end-to-end medication administration workflows exactly as they would at the bedside.
The result was faster stabilization at go-live (dropping from 10 days to 5), sustained safety behaviors (a 99.6% compliance rate with the new Commonwealth Care Alliance drug library), and markedly higher Rover adoption where integrated classroom scenarios were used. BSWH’s focus on real workflows, governance, and measurement also coincided with the organization ranking in the 80th percentile across KLAS Arch Collaborative training benchmarks in 2025.
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