Discussions at last week’s KLAS Arch Collaborative Learning Summit 2026 made one thing clear: improving the EHR experience requires equal attention to technology, people, and process. Nordic attendees joined peers from across the industry to exchange lessons learned, explore emerging trends, and discuss what’s next for healthcare. Here are some themes that resonated throughout the Summit.
1. Transformation through partnership
“The most meaningful progress happens when transformation is viewed as a shared responsibility. Organizations that bring together leadership, frontline users, and technology partners around a common vision are better positioned to achieve lasting results.”
Lindsay Hudson, PMP
SVP, Client Partnerships
2. Intentional standardization
“Organizations are becoming more intentional about where they standardize and where they allow for variation. The conversation has shifted from ‘how much can we standardize?’ to ‘where does standardization actually help us perform better?'”
Adam Mizdail
Solution Executive, Epic
3. Real progress with innovation
“One theme that came through consistently was that the challenge is no longer understanding the potential of AI in healthcare. It’s helping organizations move from ideas to action with a clear roadmap, open communication, and confidence in where they’re headed.”
Katie Gray, RN
Client Partner Executive
4. Learning that lasts
“The conversations highlighted a growing recognition that EHR adoption doesn’t end at go-live. Organizations are increasingly investing in personalized learning and continuous support strategies that help users improve over time.”
Tasha Masters, PMP
Director, Education & Adoption
5. Change as a strategic discipline
“Successful healthcare organizations recognize that change management is not a phase of implementation. It is the discipline that connects technology investments to measurable clinical and operational outcomes.”
Michelle Sowich-Shanley RN, BSN, Ph.D., Prosci
Director, Strategic Advisory Services