Problem we solve
Make access to care easier for every patient
Patients cannot benefit from care they cannot find, schedule, or reach. Nordic brings strategy, workflow redesign, technology optimization, data, and change enablement together to remove barriers, expand capacity, and improve access across the full care journey.
Turn care barriers into care pathways
Access problems show up differently across an organization: long waits, scheduling friction, unused capacity, referral leakage, geographic barriers, disconnected digital experiences, or patients struggling to find the right entry point.
Nordic helps organizations identify what’s getting in the way and redesign the systems and processes behind access.
Simplify access to care for patients
Help patients find, schedule, receive, and stay connected to the care they need.
Find and enter care
Improve capacity and flow
Connect the care journey
Design and sustain better access
Make it easier for patients to get to care
Give patients a simpler path to find the right care, schedule it, complete registration, and know what happens next.
Patients can encounter barriers before care even begins. Complex scheduling, incomplete referrals, registration and authorization delays, portal issues, and identity requirements can slow or prevent entry into care.
Scheduling optimization
- Optimizing provider and resource schedules
- Simplifying patient-facing and staff workflows
- Improving system interoperability and usability
- Ensuring applications support a seamless digital front door
Registration and referral optimization
- Simplify referral intake, routing, and follow-up
- Improve registration workflows
- Streamline prior authorization workflows
Financial Optimization
- Provide patient and caregiver support for portal questions and issues
- Offer assistance through phone, email, chat, and self-service channels
- Resolve digital support issues while reducing the burden on internal IT teams
Identity verification
- Streamlining patient, provider, and visitor onboarding and check-in
- Integrating identity verification into digital front door workflows
- Automating verification to reduce manual work, protect sensitive information, and prevent identity requirements from delaying access
Turn existing capacity into greater access to care
Help more patients receive care sooner by improving how resources, workflows, technology, and care teams work together.
More capacity does not always require more staff, space, or equipment. Appointment slots can go unused when scheduling rules, workflow variation, system limitations, and manual processes prevent demand from becoming scheduled, completed care.
Optimization services
- Identify workflow variation and operational bottlenecks
- Optimize technology, scheduling rules, and system configuration
- Standardize processes that affect access, capacity, and throughput
Clinical optimization
- Streamline clinical workflows
- Align demand with available resources
- Improve care coordination and transitions across settings and disciplines
Artificial Intelligence
- Identifying access use cases where AI can produce measurable value
- Prepare the data, technology, and workflows required to support those use cases
- Define how AI use cases will be governed, measured, adopted, and improved
Keep patients connected at every step of care
Connect referrals, patient information, systems, and care teams so patients can move from one step of care to the next without missed handoffs.
When referrals, patient information, clinicians, and care settings do not connect, follow-up can stall and patients may not receive the next step in care. Nordic helps close those gaps so teams can coordinate effectively and patients can continue care with fewer delays.
Interoperability and integration
- Connect systems, platforms, and applications
- Unify patient data using interoperability standards and APIs
- Modernize integrations to support reliable data exchange across the organization
VALUE-BASED CARE AND POPULATION HEALTH
- Embed care-gap closure into clinical and care-team workflows
- Use risk stratification and utilization data to identify populations for targeted interventions
- Strengthen care management, closed-loop referrals, and transitions of care
Data and analytics
- Connecting access, scheduling, referral, utilization, and population data
- Modernizing analytics and business intelligence capabilities
- Strengthening data governance, quality, and accessibility
Patient Experience
Improve the Epic workflows and Community Connect capabilities that support referrals, scheduling, information exchange, and continuity across care settings.
Here’s how we do it:
- Implement, upgrade, and optimize Epic and Community Connect
- Simplify and standardize EHR workflows
- Support adoption and long-term success across the Epic environment
Build better access that lasts
Put access strategies into practice, help teams adopt the changes, and measure whether they are improving access over time.
Access improvements can fade when ownership is unclear, teams are not prepared, or technology and workflows are not supported after launch. Nordic helps healthcare organizations implement changes, build adoption, track performance, and continue improving over time.
Implementation
Implement the technology and workflow changes behind better patient access without losing sight of day-to-day operations.
Key focus areas include:
- Coordinating build, testing, and workflow design
- Aligning technology with real operational workflows
- Managing governance, risks, and dependencies throughout implementation
Education and Adoption
Efficient scheduling is critical to patient satisfaction and staff productivity. Nordic works with healthcare organizations to optimize scheduling workflows, minimize conflicts, and ensure patients are seen on time, every time.
We help organizations:
- Deliver standardized, role-based education aligned to workflows
- Build learning strategies that strengthen technology adoption
- Scale and maintain education as systems and processes evolve
Governance
Define who owns access decisions, how priorities are set, and how performance is measured across teams.
Here’s how we do it:
- Establish clear decision rights and accountability
- Align priorities and decision-making across teams
- Embed governance and risk management into execution
Change Management
Prepare and support teams through changes in technology, workflows, and processes.
We support your operations by:
- Assess organizational readiness and change impacts
- Develop targeted communication and change strategies
- Support adoption while minimizing operational disruption
APPLICATION MANAGEMENT SERVICES
Keep the applications behind scheduling, registration, referrals, and patient access reliable and performing as expected.
Nordic helps healthcare organizations with this by:
- Providing expert Tier 2–3 application support
- Improving application reliability and issue resolution
- Reducing the support burden on internal teams
Managed services
Provide scalable, ongoing support across technology and operations so internal teams can focus on higher-priority access improvements.
We support your operations by:
- Provide scalable support across applications and technology environments
- Reduce operational disruption and strengthen system reliability
- Support ongoing optimization while freeing internal teams for strategic priorities
Explore more problems we solve
Fragmented data
Siloed systems and scattered information make it difficult to get a clear picture. Nordic connects data across platforms so your teams can make decisions confidently and quickly, with full visibility.
Workforce capacity
When staff are stretched too thin, errors rise, and patient care can suffer. Nordic helps organizations optimize workflows, automate repetitive tasks, and utilize resources strategically.
Cost pressures
Financial constraints shouldn’t limit your ability to deliver quality care. Nordic identifies hidden cost drivers and improves resource allocation, helping you maximize value while keeping budgets under control.
Operational bottlenecks
Slow handoffs, unclear responsibilities, and system gaps can get in the way of care. Nordic helps you pinpoint bottlenecks, redesign workflows, and implement solutions that keep operations running smoothly.
Patient experience
Disconnected systems and workflow gaps can create delays, confusion, and lower engagement. Nordic improves patient access and care experiences through connected technology and streamlined workflows.
Improve access to care with clear insights and proven strategies.
Struggling to deliver seamless digital experiences? See how technology gaps impact organizations at every level.
FAQ
Q: What prevents patients from accessing care?
A: Common barriers include long wait times, complex scheduling, incomplete referrals, registration and authorization delays, limited digital access, geographic constraints, and poor coordination between providers and care settings.
Q: How can health systems improve access to care?
A: Health systems can improve access by simplifying scheduling and registration, increasing provider and resource utilization, closing referral loops, connecting patient information across systems, and continuously measuring where patients encounter delays or are unable to complete the next step.
Q: How does scheduling optimization improve access to care?
A: Scheduling optimization helps health systems make better use of provider, room, equipment, and appointment availability. Improving scheduling rules, templates, workflows, and self-scheduling options can reduce wait times, increase appointment fill rates, and help more patients complete care.
Q: How can health systems improve referrals and continuity of care?
A: Health systems can improve referrals by standardizing intake and routing, tracking whether patients schedule and complete care, sharing information across systems, and closing the loop with referring providers. Clear ownership and follow-up help prevent patients from being lost between care settings.