Designing for Health: Interview with Kit Delgado, MD [Podcast]
In a clinical setting, designing with the user in mind is often an overlooked, yet vital step towards better health outcomes. Using principles of behavioral economics to align the right choice with the easy choice is paramount to ensuring a successful experience for clinicians and patients alike. Deriving insights and experiences from other industries can […]
Designing for Health: Interview with Diana Anderson, MD [Podcast]
Architecture in healthcare plays a pivotal role in shaping patient experiences and outcomes, extending far beyond mere aesthetics. Thoughtfully designed healthcare facilities optimize patient flow, enhance accessibility, and foster healing environments conducive to recovery. This isn’t based on mere conjecture, either; a plethora of peer-reviewed research has shown the significant effect evidence-based design can and […]
No EHR, no problem: Rediscovering patient care and clinical teamwork in a tech blackout
Last month, a resident physician at Harvard Medical School wrote an editorial in JAMA Internal Medicine about the day the electronic health record (EHR) went down. She reported that while most of the hospital staff knew how to deal with a several-hour planned downtime in the middle of the night, this was different because it […]
Designing for Health: Interview with Farhan Ahmad and Jon Keevil, MD [Podcast]
Emerging technologies have vast, expansive abilities within the healthcare landscape. However, a new asset can be needlessly complex and too overwhelming to gain wide adoption amongst clinicians. In order for wholesale implementation to take place, new software or technologies need to balance increased capabilities with the simplicity and accessibility for use in day-to-day clinical operations. […]
From burnout to balance: The untapped power of medical assistants in healthcare
When Bill Clinton ran for president in 1992, his political strategist, James Carville, hung a sign at campaign headquarters to keep the operation on message. The central reminder was that it’s “the economy, stupid.” In less flowery language, Mr. Carville emphasized that a bad economy was going to move voters; everything else might be important, […]
Designing for Health: Interview with Sarah Krüg [Podcast]
In the world of design, a tried and true method of crafting clear communication for a given client is to help the stakeholder stop overthinking things by asking them simple questions: In layman’s terms, what would you want me to know about your product? What do you want to say? How would you describe this […]
Paper towels: A quicker picker-upper for poor usability?
I work for a healthcare company. People might think that I work for a consulting firm that does healthcare, but we at Nordic see it differently. We’re a healthcare company that happens to do consulting (and managed services and staffing and other things, but I digress). First and foremost, we’re a healthcare company.
Designing for Health: Interview with Josh Liu, MD [Podcast]
The pathway to a great patient experience is filled with potential hurdles, potholes, and unexpected twists. Connecting patients and their data with their multi-pronged care team is an essential task for a modern health system. In this endeavor, thoughtful, human-centered design that keeps both the patient and clinician in mind can lead to positive outcomes […]
Designing for Health: Interview with Susan Snedaker [Podcast]
In the landscape of healthcare technology, understanding user needs and problem solving are paramount. Addressing the pain points of all technology users, from physicians to administrative staff, requires not only technical expertise, but also empathy, curiosity, and patience. By adopting an iterative approach to change management as well as being ready to take feedback and […]
Beyond medicine: Envisioning healthcare’s role in fostering community and connection
The annual HIMSS Global Health Conference took place last week in Orlando. Like most large conferences, healthy food at reasonable prices was a rarity. For this reason, I implored a good friend of mine who was foolish smart enough to rent a car to drive us to a nearby Starbucks for breakfast. We intended to […]