Designing for Health: Interview with Steve Muething, MD [Podcast]
Creating a culture of safety in healthcare requires more than just policies and procedures; it involves a continuous commitment to proactive strategies and learning. Ensuring that both patient and employee safety are prioritized is essential for a high-reliability organization (HRO). By fostering situational awareness and maintaining open lines of communication, hospitals can significantly enhance their […]
Epic’s UGM 2024: Innovations, insights, and the future of healthcare
Attending Epic’s User Group Meeting (UGM) is always a unique experience, and this year was no exception. With an impressive turnout of 44,000 attendees, including customers, staff, and virtual participants, and a campus that sprawls across 1,700 acres in Verona, Wisconsin, the event is as much a spectacle as it is an industry touchstone. As […]
Designing for Health: Interview with Adam Carewe, MD [Podcast]
A pressing issue in today’s healthcare landscape is reducing clinician burnout. The evolution and increased prevalence of progress notes and patient portal messaging has exponentially grown the time that doctors and others spend in front of a computer, in turn leading to less time in front of patients. Physicians find themselves increasingly time-strapped and unable […]
The Consulting Show: Delivering Superior Service Strategies [Podcast]
The importance of balancing clinician needs with patient outcomes is key to successful digital transformation. Encouraging stakeholder engagement by actively gathering requirements, listening deeply, and clarifying expectations from the outset is vitally important. Developing trust while remaining open to new possibilties can go a long way to ensuring better outcomes for clinicians and patients alike.
Designing for Health: Interview with David Berger, MD [Podcast]
Promoting a healthy workplace culture is one of the key components of any successful health system. However, defining and understanding that culture can be a real challenge, especially in a hospital’s fast-paced environment. A strong workplace culture can have exponentially positive downstream effects, from improving clinician morale to enhancing hospital safety and ultimately improving patient […]
Fostering collaboration: Integrating informatics and IT for patient-centered care
As I read last week’s fascinating new Nature Digital Medicine article from NYU researchers about why we should and how we must integrate health informatics with operational information technology (IT), I was struck by how similar both the problem and solution are to the challenges of modern patient engagement. Let me explain.
Designing for Health: Interview with Mitesh Patel, MD [Podcast]
Introducing new technology to a health system can be equal parts exciting and terrifying. Freshly implemented tools can often delay workflows, confuse patients and clinicians, and can create inefficiencies. Technology for technology’s sake isn’t enough to deliver and fulfill on the promise of new advancements in healthcare. Human nature tells us that we often default […]
Transparency and trust: Leveraging patient portals for better healthcare relationships
In today’s healthcare landscape, patient portals have emerged as essential tools for enabling true patient engagement, improving access to health information, and fostering better communication between patients and physicians. However, patient portals are not without challenges; just ask your friendly CMIO. From addressing trust issues to sharing sensitive information, healthcare organizations must navigate a complex […]
The rise of inboxologists in healthcare: Does it really matter who responds?
Last month, Jeffrey Millstein, MD, a regional medical director at Penn Medicine Primary Care, wrote an opinion piece for the Philadelphia Inquirer titled “Inboxology – The Newest Medical Specialty?” I call attention to the question mark at the end of the title, indicating that this is more of a prediction than a statement of fact.
Designing for Health: Interview with Joshua Reischer, MD [Podcast]
Innovation in technology is always advantageous, but without pairing it with thoughtful, human-centered design, it will only remain innovation for innovation’s sake. Understanding user needs through direct observation and empathy is essential, especially when designing for patients less familiar with technology. By focusing on simplicity and usability, organizations can develop solutions that not only meet […]