Is the gold card the golden ticket to fixing prior authorization?
The health insurance landscape has seen prior authorization (PA) grow from a minor hurdle into a sprawling administrative maze. Once a way to ensure medical necessity, PA now contributes to delays, paperwork, and frustration that has affected both physician and patient experiences. Enter the “gold card” concept–a potential game-changer aimed at streamlining PA by exempting […]
Oracle’s next-gen EHR: A new era of AI in healthcare
Oracle’s announcement of a new AI-powered electronic health record (EHR) system set to launch in 2025 could be a significant development in the healthcare industry. Planned to have AI embedded across its functions, the new Oracle EHR is intended to deliver a more intuitive, natural, and highly intelligent experience. The announcement highlights a long-awaited state […]
Breaking the rules to save lives: Why healthcare needs a policy to override policies
Policies provide structure and guardrails in high-stakes industries, ensuring operations run smoothly and efficiently. But sometimes, rigid adherence to policies leads to absurd or harmful outcomes. Consider the check-in line at the airport; we all know that the rule is that everyone must start at the end of the line and wait their turn. Yet, […]
Prioritizing patient-centered billing: HFMA report emphasizes clear and compassionate strategies
As patients grow increasingly frustrated with the complexity of billing statements, online payment options, and cost estimators, the need for a streamlined financial experience becomes evident. To discover insights to solve these issues, Nordic co-sponsored a research survey and report with HFMA in early 2024, “Curing Payment Confusion.” The findings highlight how payment confusion impacts […]
The evolving landscape of healthcare IT: insights from CIOs
Nordic recently partnered with the College of Health Information Management Executives (CHIME) to survey chief information officers (CIOs) about the current state of managed services in healthcare. These valuable insights, from leaders who oversee the people, processes, and technologies within U.S. healthcare organizations of all sizes, revealed three key findings about the transformative role of […]
Governing GenAI in healthcare: a strategic imperative
Generative AI (GenAI), a form of AI that’s trained to find patterns in data and then generate new content, is emerging as a digital accelerator in healthcare. From streamlining operations to enhancing patient care, GenAI offers immense potential. However, harnessing its power requires a strategic approach that prioritizes governance, ethics, and security.
3 ways automation and AI advance patient-centered care
This article also appears in Nordic’s e-book, “Patient-centered excellence for a new era of care.”
People, principles, and data: How to develop effective governance amid healthcare technology modernization
In today’s rapidly evolving healthcare landscape, technology is the driving force behind clinical and operational outcomes. However, without a strategic governance framework, any attempts at healthcare technology modernization are bound to come up short. You need a framework that coordinates with organizational goals, drives value, tackles risk head-on, and manages IT resources and performance.
To sit or not to sit: How a chair can affect patient satisfaction
As many readers know, I’ve recently co-written a book about applying the principles of human-centered design to healthcare writ large. Hence, it cannot be surprising that my interest was piqued when an article appeared last month in the British Medical Journal titled “Effect of chair placement on physicians’ behavior and patients’ satisfaction: randomized deception trial.” […]
EPR training: Getting it right from the outset and throughout
Imparting knowledge about a new electronic patient record (EPR) via a training and education programme is one of the most critical, if not the most important, elements of a digital system implementation.