Transparency and trust: Leveraging patient portals for better healthcare relationships
In today’s healthcare landscape, patient portals have emerged as essential tools for enabling true patient engagement, improving access to health information, and fostering better communication between patients and physicians. However, patient portals are not without challenges; just ask your friendly CMIO. From addressing trust issues to sharing sensitive information, healthcare organizations must navigate a complex […]
How can providers respond to the cyberattack on Change Healthcare?
In late February, revenue and payment cycle company Change Healthcare was victim to a ransomware attack that has significantly compromised healthcare operations across the US. Recognizing the severe financial impact of ransomware attacks on providers Industry experts estimate that the disruptions to revenue cycle processes are costing some healthcare providers more than $100 million a […]
The rise of inboxologists in healthcare: Does it really matter who responds?
Last month, Jeffrey Millstein, MD, a regional medical director at Penn Medicine Primary Care, wrote an opinion piece for the Philadelphia Inquirer titled “Inboxology – The Newest Medical Specialty?” I call attention to the question mark at the end of the title, indicating that this is more of a prediction than a statement of fact.
Best practices in enterprise care management for patient-centered care excellence
Enterprise-wide care management (ECM) is a patient-centered approach to healthcare that eliminates the care siloes that may have evolved within healthcare organizations over time. ECM involves aligning care teams across a range of facility types, including acute care, skilled nursing facilities (SNFs), rehabilitation, ambulatory, home health, specialty, and community programs. The goal of ECM is […]
Protecting healthcare revenue flow: the power of a business continuity plan
Financial health is essential to ensure that healthcare organizations can effectively serve individuals and communities. Natural disasters, cyberattacks, power outages, infectious disease outbreaks, and other emergencies can threaten the critical flow of revenue, putting patient care, clinician satisfaction, and the long-term sustainability of hospitals and health systems at risk. Healthcare providers lost as much as […]
No EHR, no problem: Rediscovering patient care and clinical teamwork in a tech blackout
Last month, a resident physician at Harvard Medical School wrote an editorial in JAMA Internal Medicine about the day the electronic health record (EHR) went down. She reported that while most of the hospital staff knew how to deal with a several-hour planned downtime in the middle of the night, this was different because it […]
Building more effective health systems through social determinants and patient-centered approaches
The healthcare landscape is undergoing a significant shift. As we move toward a value-based model, the focus is intensifying on patient-centered care, with improved outcomes and population health taking center stage. To fully deliver safe, effective, timely, efficient, and equitable care that enables people to take responsibility for their health and well-being, we must tackle […]
From burnout to balance: The untapped power of medical assistants in healthcare
When Bill Clinton ran for president in 1992, his political strategist, James Carville, hung a sign at campaign headquarters to keep the operation on message. The central reminder was that it’s “the economy, stupid.” In less flowery language, Mr. Carville emphasized that a bad economy was going to move voters; everything else might be important, […]
Paper towels: A quicker picker-upper for poor usability?
I work for a healthcare company. People might think that I work for a consulting firm that does healthcare, but we at Nordic see it differently. We’re a healthcare company that happens to do consulting (and managed services and staffing and other things, but I digress). First and foremost, we’re a healthcare company.
9 insightful quotes on cloud and AI from Stanford Health Care and AWS leaders at Arab Health 2024
Healthcare leaders are migrating their data, applications, and platforms to the cloud to boost quality, efficiency, and innovation within their organizations. At Arab Health 2024, Kevin Erdal, Managing Director and Global Practice Leader, Digital Health, Nordic, moderated a discussion on the benefits and challenges of cloud deployment and the technology’s impact as a driver of […]