Healthtech, a Nordic Global company, partnered with Newfoundland & Labrador Health Services (NLHS) to support the successful transition to Epic across a geographically dispersed healthcare system. The engagement focused on maintaining operational continuity, preparing clinicians and community providers for new digital workflows, and ensuring effective adoption before, during, and after go-live.
Pre-go-live readiness
Ahead of go-live, Healthtech helped NLHS build province-wide readiness by supporting Meditech legacy operations, completing readiness assessments, and preparing seventeen facilities and care locations for CorCare implementation, including Corner Brook Hospital, Urgent Care East Centre, and Family Care Teams in St. John’s and Stephenville, among others. Several of These buildings and sites were configured in Meditech ahead of CorCare because they were scheduled to become operational well before the broader CorCare implementation; this work was completed in conjunction with the PMO facilities group. Healthtech also delivered ServiceNow training and led change management and training activities to strengthen user preparedness and support a smoother transition across the province for CorCare end users.
Go-live support
During go-live, Healthtech provided coordinated at-the-elbow and command centre support to help NLHS maintain care delivery and respond quickly to emerging needs. The team operated a centralized call centre, deployed more than 45 Epic At-The-Elbow consultants for virtual and in-person support, and managed command centre and ticket resolution processes. This integrated support model enabled rapid triage, strengthened frontline confidence, and helped minimize disruption during a complex province-wide transition.
Post-go-live CorCare stabilization and operational supportÂ
Post go-live, Healthtech helped NLHS sustain ongoing operational continuity while transitioning to a new provincial Epic environment. The team provided ongoing support in Meditech operational support for, including ERP, supply chain, and payroll functions, as well as legacy support for clinical modules that remained in use. In parallel, Healthtech supported stabilization during CorCare through workflow guidance, virtual training, system access support, issue resolution, knowledge transfer, and transition planning with internal NLHS teams. This integrated support model helped reduce disruption and maintain business. Since go-live, the PMO has engaged Healthtech to support the setup of financial and clinical operations, supply chain functions in Meditech and position NLHS for the next phase of optimization.
Together, these efforts helped NLHS maintain continuity of care during a complex province-wide Epic transition, strengthen provider readiness and adoption across both urban and remote settings, and establish a scalable support foundation for stabilization, service management, and future optimization.