Can OpenNotes be too open?
Anyone who has been reading my blog posts for even a short time knows I am a big proponent of the OpenNotes movement. The main concept behind OpenNotes is that the clinician-patient dyad can be improved by sharing the clinician’s documentation with their patients. Of course, all parts of the medical record (including progress notes) […]
Balancing humanity and technology in the future of healthcare
As some nations declare an end to the COVID-19 pandemic and begin to retreat from their emergency policies and restrictions, it’s a reminder of the dramatic impact healthcare systems have weathered over the past two years. Yet in reality, the pandemic is not over for the healthcare sector, which must now figure out the best […]
Meet the patient where they are (At the barber shop!)
Aficionados of my blog posts will know that we long ago established that I’m old. Some would say archaic (Joseph children, I am looking at you!), but I think that is harsh. Be that as it may, back when I was in medical school and residency, I was taught to meet the patient where they […]
Healthcare interoperability can put people first
We strive for interoperability because it empowers us with relevant information to make better decisions. A successful interoperability strategy pairs functional technology with the support to use it. Interoperability is worthy of our attention because it helps each of us make better decisions. Whether a physician is reviewing patient results, a director is estimating supplies […]
The alchemy of care variation
I regularly speak to groups of physicians about clinical practice and leveraging technology to improve patient care. I have learned that certain words or phrases can derail a great conversation, and hence, I try to avoid those terms. Sometimes there is a questionable rationale behind the negative reaction. For example, the dreaded “P-word.” Yes, you […]
Consolidating an ERP: 9 steps for a smoother, more efficient transition [Infographic]
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Healthcare is not aviation
Last month, I read a great blog post from Health Affairs titled Rethinking Use Of Air-Safety Principles To Reduce Fatal Hospital Errors. For those of you who are not aware of the history of this movement, let me explain. Many of us in the healthcare industry have experienced appropriate jealousy of the significant and long-standing […]
Five healthcare interoperability myths debunked
Every healthcare organization is on an interoperability journey. But some organizations are further ahead than others. Why? Misconceptions about interoperability can derail an organization’s progress toward a connected healthcare ecosystem. Connecting the dots in your technology ecosystem begins with reframing these five misconceptions about interoperability that may be preventing your organization from moving ahead.
Patient referral leakage: Are health systems making it easy to do the right thing?
I recently spoke with a colleague about a large hospital client which is examining how they can reduce their patient referral leakage. By referral leakage, I mean patients who get primary or emergency care from a doctor at one health system who then seek specialty outpatient care from a clinician at a different health system. […]
Revenue cycle transformation: 3.4% increase in net revenue and still growing
A transformative engagement with Nordic Consulting helps Lawrence General Hospital achieve revenue goals. Lawrence General Hospital (LGH) faced a series of challenges with their revenue cycle operations. The private, non-profit, community hospital, which serves patients in the Merrimack Valley in Massachusetts, went live with a new electronic health record (EHR) system in May 2019. They […]