Unpopular opinion: Social distancing is the best thing to happen to EHR training
The social distancing requirements that came with the COVID-19 pandemic have been difficult for every aspect of healthcare – both delivery and operations. Training programs all over the world, an essential part of ensuring physician and patient connection, had to shift how their offerings were delivered to continue empowering end users to efficiently use technology. […]
The good stuff is rarely learned in meetings
I recently visited a client to attend the kickoff of a project to reconceive and update the patient experience from the ambulatory perspective. Let me pause for a bit and reiterate what I just wrote: I visited a client – in person, at their hospital. In the Before Times, that statement wouldn’t draw any attention. […]
If you try sometimes, you get what you need
In my last blog post, I wrote about the omnipresent desire to always be looking for something that’s just a bit better than what we already have. Since I write about – and work in – healthcare IT, you can imagine that I didn’t focus on dating or relationships. Instead, I noted that clinical and […]
Creating a successful Community Connect program
If you’re considering creating a Community Connect program, you may be wondering how to start building out your pricing model, staffing strategy, and implementation plan. The good news: We’re here to help. We have years of experience advising healthcare organizations on their Community Connect programs, and we can help create a program that works for […]
5 critical steps within a successful Epic upgrade project
You know what I love? The back-up camera on my car. Once considered a luxury you may not have even imagined, these cameras have become a standard safety feature, helping drivers (like me) avoid multitudes of injuries and harm. Moving to the latest release of Epic is a little like that, offering safety features and […]