Babies aren’t born with cell phones; your EHR didn’t get the memo.
Babies don’t arrive with mobile phones … yet. Still, many electronic health records (EHRs) dutifully store a “patient phone number” for newborns and carry that fiction forward for years. It seems harmless (and often is) until the 12th birthday rolls around, a portal invitation is sent to that long-standing number, and adolescent confidentiality gets flattened […]
EHR Implementation: The need for strong governance and effective, knowledge-based planning
How difficult is it to implement an electronic health record (EHR) system? With a number of quality EHR software options to choose from and a smart and capable internal team, it should be as easy as choosing a software vendor then setting out and following an implementation plan, right?
2025’s healthcare imperative: merge innovation and human-centered strategies to improve access
As we move into 2025, “access to care” has become a significant challenge for healthcare leaders across the United States. The buzz around artificial intelligence (AI) and digital innovation remains. Still, the conversation is shifting to a more foundational issue: how to ensure patients can actually receive the care they need. This isn’t a problem […]
Unlocking the value of IT in healthcare
Amid ongoing pressure on resources, many health system leaders are constantly searching for opportunities to reduce costs and increase operational efficiency. Less than 20 years ago, only a quarter of U.S. hospitals had a health IT platform. Now, healthcare organizations spend $300 billion annually on software and software implementation, amounting to nearly 8% of all […]
Tech doesn’t work: Implementation does
There’s a certain kind of confidence, let’s call it tech hubris, that makes us believe we can buy our way out of human problems. This is true whether you’re a high school principal fed up with TikTok in geometry class or a health system CEO tired of reading headlines about physician burnout.
Laying the foundation for health IT innovation: 5 essential cornerstones
Originally posted on Becker’s Healthcare. Innovation isn’t just about the next big tech breakthrough; it’s about building the strength to support it. As initiatives like AI move from experimental to essential across healthcare, leaders should be asking the right question: Are we truly ready for scalable, transformative innovation?
Over-screening and wellness apps: Why raw health data doesn’t always support effective healthcare
Knowledge is power, but it’s important to distinguish information and raw data from actionable insights. Especially in healthcare, an abundance of data and information without the knowledge to filter and decipher it can lead to misunderstanding, anxiety, and even harm.
How can a hospital improve the inpatient experience? Start with a map.
Hospitals are many things: necessary, lifesaving, impressively complex. Yet they are rarely described as “navigable.” If you’re a patient, the modern inpatient experience often begins with confusion and ends with frustration, with not a lot of clarity in between. You arrive sick, get assigned a room, meet more strangers than you can remember, and are […]
Patient care continuity: Safeguarding Epic EHR access during disruptions
This article was originally published on Becker’s Healthcare.
Because the doctor said so: How bureaucracy hijacked the exam room
Some patients come to see their doctor for a check-up. Some for help with a medical mystery. And some just need a letter.