Designing for Health: Interview with Bart Kaczmarek, MD
Primary care physicians are facing growing demands to improve patient access, reduce administrative burden, and maintain high-quality care, all while navigating workforce shortages and increasing complexity. As healthcare organizations search for solutions, many are turning to technology. But sometimes the biggest gains come from redesigning workflows, empowering care teams, and eliminating inefficiencies that have become […]
What a football stadium taught me about reducing patient frustration
Overview What can healthcare leaders learn from a World Cup stadium? Quite a bit. Using Mass General Brigham’s ambulatory center at Patriot Place as an example, this article explores why patients often care as much about certainty as speed. The lesson isn’t to build more amenities. It’s to reduce uncertainty through better location strategy, clearer […]
Designing for Health: Interview with Stacie Stoner, SVP of Operations CareTalk Health
Healthcare has made significant investments in digital tools and virtual care, yet many patients still encounter unnecessary complexity when trying to access care, complete preventive screenings, or navigate the healthcare system. As organizations work to improve outcomes and engagement, there is growing recognition that delivering better care requires more than technology alone it requires intentionally […]
You can’t nudge your way out of a clinical judgment problem
Overview Healthcare organizations have spent years improving clinician behavior through nudges such as alerts, defaults, and other forms of choice architecture. A new JAMA study suggests that some clinical challenges are judgment problems, not just workflow problems, and that targeted training can improve physician decision making at scale. For healthcare leaders, the key question may […]
Designing for Health: Interview with Robert Slepin CDO & SVP, SE Health
In this episode, Craig Joseph sits down with Robert Slepin, Chief Digital Officer at SE Health, to explore lessons learned from a decades-long healthcare leadership career spanning vendor organizations, provider systems, academic medical centers, and international healthcare environments. Drawing on experience as a CDO, program leader, and advisor, Robert shares practical insights on navigating complex […]
Designing for Health: Interview with Bonnie Hartstein Shweiki, MD
In this episode, Dr. Bonnie Hartstein Shweiki shares how an unconventional career path from military service to pediatric emergency medicine and healthcare leadership shaped her approach to quality, safety, and system design. Drawing on her experience leading large-scale transformation in military medicine, she explores how frustration can fuel innovation, why culture matters more than policy, […]
Your health system is a house of brands
Procter & Gamble runs more than sixty consumer brands: Tide, Pampers, Gillette, Crest. Each has its own manager, its own strategy, and its own profit-and-loss statement. The title “manager of P&G’s reputation” does not exist, and anyone who proposed collapsing sixty brands under one manager, one budget, and one quarterly dashboard would be cleaning out […]
Designing for Health: Interview with Sarah Hanbridge, RN
In this episode, Sarah Hanbridge shares her journey from bedside nursing in the early 1990s to leading large-scale digital transformation across the NHS. She explores how clinical frustration sparked innovation, why data visualization became a turning point for operational change, and how collaboration not technology alone drives meaningful outcomes. From pioneering digital control rooms with […]
The cord-cutter in your waiting room
In 2010, the cable TV industry convinced itself that cord-cutting was a millennial phase. Younger viewers were always going to experiment with new technology, but they would settle down and subscribe to cable like everyone else before them. Instead, the opposite happened. Gen Z never subscribed, and Millennials saw no reason to pay for three […]
Designing for Health: Interview with Edmund Siy, CITO BSMH and Alex Krinsky, CLEAR
Identity management in healthcare is more complex and more critical than ever. As health systems grow through mergers, expand digital access, and serve diverse user groups, traditional approaches to identity verification are no longer sufficient. In this episode, we explore how modern identity solutions are transforming both patient and provider experiences. From reducing friction in […]