Designing for Health: Interview with Stacie Stoner, SVP of Operations CareTalk Health

Intro:

Hello and welcome to the In Network podcast feature designing for health. I’m Nordic’s Chief Medical Officer Dr. Craig Joseph. In this episode of designing for health, I sit down with Stacie Stoner, Chief Growth Officer at CareTalk Health, to explore a deceptively simple question why is health care still so much more complicated than it needs to be? Drawing on her lessons from American Express and consumer experience design, Stacie explains how her team has built virtual care workflows that reduce friction for both patients and clinicians.

We discuss patient engagement, care gap closure, telehealth adoption among Medicare beneficiaries and why concierge service shouldn’t be considered a luxury. It should be the baseline expectation for health care leaders and physician executives. This conversation offers practical insights into consumer centered care, virtual care operations, and the often overlooked connection between experience design, clinical outcomes, and workforce sustainability. Let’s plug in.

Craig Joseph MD, FAAP, FAMIA:

All right Stacie Stoner, welcome to the podcast. Where do we find you today.

Stacie Stoner:

I’m in San Antonio, Texas today.

Craig Joseph MD, FAAP, FAMIA:

All right. And are you over the Spurs lost. That’s the question that.

Stacie Stoner:

I am not over the Spurs yet. But you know, it’s a nice young team and I’m and know that we’re going to have a great season next season too.

Craig Joseph MD, FAAP, FAMIA:

Okay. So, if someone’s listening to this podcast in 2028, it won’t make as much sense to them. But when we’re recording this, it makes it makes a lot of sense apart. So why don’t you give us a little bit of your background? How are you right now? I know that you’re at CareTalk Health, and we’re going to talk a little bit about that. But, you know, tell us how you got to where you are now. Is this something you’ve thought about when you were in kindergarten? That’s really what I want to know.

Stacie Stoner:

I can’t say that it is. When I was in kindergarten, I think I wanted to be a meteorologist, you know, growing up in Kansas and, you know, living through tornado season after season. I thought, well, I really want to do that job. That’s not where life took me. I got very interested in in the people business, really, as I got into college and I started my young career working with political campaigns, and that kind of morphed into things like consumer engagement and then consumer engagement or patient engagement and health care.

And that’s what brought me to where I’m at today. But it’s, you know, I’ve always enjoyed the design of messaging and in getting people to take action, delivering calls to action to, to different cohorts of people.

Craig Joseph MD, FAAP, FAMIA:

When we were preparing for this episode, you told me that you used to work at American Express, which got my you kind of piqued my interest there a little bit because I just remember, like, you’re not a card holder, you’re a member, or there was a there were commercials about that and that, that the user experience was key.

Can you tell us a little bit about like what were some of the things that, that you were working on or that American Express was, was doing that are different than some of its competitors back in the day?

Stacie Stoner:

Well, you know, the thing about American Express, a thing that was just absolutely, you know, drilled into us as a stakeholders of the business, is that Cardmember experience was the business, you know, every touchpoint builds trust or the roads trust. And as I spent time at American Express and then transitioned into health care, the thing that I learned is that in health care, the patient, at least at that time, didn’t ever seem to be at center stage of design.

You know, friction wasn’t necessarily looked at as a problem to solve. And so, you know, I thought back to my time in and American Express. And then when I went into the health care arena, I think it was indeed that experience that that I was able to bring value to the organization that I was working with because Cardmember was so at the center of everything that we did.

That was the measure. So as I thought of, you know, my own scorecard, not only was I measured on financial impact to the shareholders of the organization, but also what work hard members are saying. So we looked at things like Net Promoter score, customer satisfaction and those were weighted as heavily as any type of financial outcome. That was

I then wanted to bring that and apply that into my role in health care, where, you know, no matter who the constituent was, whether it was our patient or our employees or our clients, you know, making sure that we use that net promoter as an example, as a bellwether of whether or not we were successful.

Craig Joseph MD, FAAP, FAMIA:

Yeah. So it’s not the number of patients you can see or the number of procedures you’ve done. Those are important. Clearly, the patient experience and consumer experience is at the height. And I love it when folks kind of learned that in a in a non-health care setting and then bring their experiences to health care because it’s we tend to be a little insular, insular in health care.

I know you you’ve probably never experienced that. Which we think if you didn’t start in health care often that you’re, you can’t really bring anything important to the game. And certainly we’ve we’re learning the lessons, although slowly. But we are we are getting better at kind of taking in those outside experiences and bringing them together in healthcare to make it all better.

Stacie Stoner:

I think even in my organization today with CareTalk Health, that at one point, you know, you might look at it from the if you’re insular in health care as a liability. You know, we certainly have our chief medical officer clinical leadership within the organization, but many of us come from outside of health care. We don’t consider that to be a liability.

We consider that to be an asset. You know, so long as the ethos remains focused on the patient, the patient experience and then the health outcomes that are derived from the interaction our clinical team has with patients, and we think we’re doing the right thing.

Craig Joseph MD, FAAP, FAMIA:

Yeah. Well, so tell us, what is it that you’re doing? What it tell us more about CareTalk Health.

Stacie Stoner:

Well maybe just a little bit about our origin story. So, you know, our original bet was taking chronic care management to directly to the, the health care consumer, so to the patient. And we learned a couple of hard lessons with that early on. Direct to consumer acquisition is expensive really though. And also chronic care management really isn’t something that you can convey the value of in a ten second or a 32nd spot when you’re trying to have consumers engage with you.

But while the model was wrong, what we found is the capability and what we had built was right. So what care Cat health had built and has built is a nationwide network of providers and clinicians where we can deliver virtual care at scale. So we had that infrastructure built. And so the pivot to us became you know, who can we partner with, who should we be looking to partner with, who has members, has patients who have needs.

And those needs may be completing an annual wellness visit. And alongside that you know with many of our partners addressing gaps in care that the patient may have, the member patient may have. You know, we have our virtual network that is able to help address those challenges and get care to people who may have great difficulty getting into a provider’s office, whether that’s because of distance, access, time. You know that that’s the that’s the space that we serve today. We very proudly serve today.

Craig Joseph MD, FAAP, FAMIA:

And so your it sounds like you’ve kind of recreated the physical experience that one gets online. You know, going to see their primary care doctor or going to see a physician, but you’ve done it virtually. So kind of walk us through a little bit about if we’re a patient or a user of, of yours, you know, how does that work? What do I do and how does it feel different or the same you know checking into a physical office.

Stacie Stoner:

We have been deeply intentional about the type of experience we want to create for patients, with a virtual visit. You know, when you consider that, you know, we’re talking with primarily a senior population because many of our patients are our Medicare patients. You’re creating an intentionally familiar experience to help, you know, alleviate any apprehension. Build trust was something that was really important to us.

So what we’ve done is, is mirrored a an in clinic, you know, physical. You know, I’d go down to my provider, my PCP office down on the corner. We’ve mirrored that experience nearly step by step, but in the virtual environment. So a patient is checked in by a patient support specialist. So we make sure that we’re meeting with the right patient.

We then have that patient placed in a private virtual examination room. And we bring the care team to the patient. You know, first the nurse next slide. When you go into an on prem clinic, it’s going to come in, check your vitals, talk with you about things that might be going on. Talk about your medications and then a provider comes into that private room and does an examination.

We’ve replicated the same thing in a virtual environment. And you know, we are hearing from patients that, you know, you can almost see them physically relax in these in the visits that they’re having. Because, you know, I’ve scheduled this visit, I’m not really sure what to expect, even though, you know, maybe I’ve done a telephonic or telehealth visit before, haven’t necessarily done an annual wellness visit that way, that that familiarity of experience, you know, you can not only see it, but you can hear it.

And our patients tell us often you know, wow, this this was easy because what we found is when the structure feels familiar, the tech stops being the story, that the virtual aspect stops being the story. Care becomes the story, the outcomes become the story.

Craig Joseph MD, FAAP, FAMIA:

This conversation kind of reminds me of when Apple first started Apple Computer. One of the things that they did that was a differentiator was to make things kind of look familiar on the computer. So I think the term is skew morphism, where, you know, if you’re expecting to look in a calendar, there’s something on your screen that looks like a calendar, and there was something on your screen that looks like an address book.

And after decades, we’ve kind of moved away from some of that because a telephone, you know, was a little handset doesn’t mean a lot to a to Gen Z. They don’t really know what that is. But I do think it makes a lot of sense at the beginning, especially with, with, certain, you know, with senior citizens maybe making it much more like, hey, this is how it’s been for the last 40 years, and you’re comfortable with that infrastructure, and maybe that’ll change in 10 or 20 years.

But right now that seems like it’s it does make a lot of sense and sounds like you’re getting the feedback that it does.

Stacie Stoner:

We are we are indeed conscious, as you know, simple maybe to you and to me as giving into a video visit, for some of our patients is doesn’t seem so simple, but that’s one place where we have made that it exceedingly easy to do. But we’ve also we really do guide the patient along every step of the way.

You know, we stay connected with the patient in an audio way via phone and are able to walk them through. Now press this button. Please enter your name. And then magically our faces appear on screen. Together you can see me and I can see you. And so I, you know, seniors certainly are not a monolith of not tech enabled, not tech savvy, but to skew that way a bit.

We’ve taken some of that, that anxiety out of that piece of the, of the process as well, because of course, we’re best served to, to facilitate telehealth visits, being able to see the patient face to face or near face to face through the technology.

Craig Joseph MD, FAAP, FAMIA:

And so it sounds like you’ve kind of, you’ve tried to make this a designed, maybe frictionless or at least minimize the friction. And one example you just gave was, hey, we’re actually we start this off as a telephone call maybe before we get to and on the phone, which everyone’s comfortable with, we will guide you through what you’re supposed to click and answer any questions if you if you need those. Are there other kinds of frictions that you’ve seen with your with your patients or consumers that you’ve been able to identify and then simplify or may go away?

Stacie Stoner:

You know, the virtual clinic design that that we have today really was the unlock for us to remove friction from the patient experience. But we actually even had several iterations of that virtual clinic design. You know, I think back, okay, it’s kind of amusing to me now looking back a few years where we started. So where we started is we would, of course, have a schedule appointment for a patient and we would have our provider do the first outreach to the patient and get them on the phone.

And you know that that worked very effectively at the time. But as we continued to grow and scale our business, it just seemed to us like, you know, providers not only perhaps don’t enjoy that part of the job so much. Consumer outreach. Patient outreach really isn’t their thing. They’re also not really like working at the top of their license.

So we, you know, we had a real at the off that we were able to find was really bidirectional with the virtual clinic design as it is today, where, you know, we’re shepherding the patient through the familiar process. And the bidirectional unlock was that not only is it a better patient experience now and that familiar experience that as demystified virtual care to some degree.

But the other unlock was for, for our own team where we were able to have providers see more patients because they’re no longer dialing to get the patient on the phone.

Focus more on the care of the patient instead of thinking about I have another patient to call here in 5 or 10 minutes. So I think that and hopefully I’ve answered your question. I, may have gotten a little bit off track there, but that really has been the biggest unlock for us with the virtual clinic and with the design.

Craig Joseph MD, FAAP, FAMIA:

Yeah, I, I love the idea that it’s not just, you know, hand-holding. We can kind of say, oh, yes, the patient needs hand-holding. This is sometimes complicated, but your physicians need hand-holding, too. And having them, it makes a lot of sense to me to have, you know, to ask your, your, your senior clinical folks to work at the top of their license.

You know, one, one question I always ask when I’m working on the, on the hospital side and someone wants to get a physician to do something with technology or with anything. Actually, you know, my first question is, well, did you need to go to medical school to do that and whatever that is, that we’re talking right? Did you need to go to medical school to ask the patient where what pharmacy they’re using?

And I’m pretty confident the answer is no. You don’t need to do that. And so we shouldn’t ask the doctor to enter that information, even though it’s often convenient and simpler and more straightforward, during certain workflows. So yeah. So that that makes complete sense. And I think when you, when you’ve either been in it or watched, an office function, a well-functioning office, I guess function, you often see, like the medical assistance of the nurses are kind of hand-holding for the doctor, like you need to go into three.

I mean, I I’ve been on the receiving end of this conversation. I need you to go into room three, and I need you not to spend too much time talking to them. Because I’m a I’m a pediatrician. So, so there’s usually a parent there with me, and because, you know, the the nurse knows that. Oh, I’ve.

Yeah, I tend to talk a lot sometimes. And, and there are certain patients or parents who are going to get that, get that out of me. And so kind of being proactive like, hey, you’re running late. This needs to be just the facts, ma’am, conversation and get going. Right. And those are those little things that often on technology we forget, especially when you don’t have a team or when you’re asking the doctor to do all of these other non functions that they can easily do, but doesn’t bring them value or joy. And kind of get to, you know, lead you to, to burnout sometimes. So yeah that that makes complete sense.

Stacie Stoner:

You’ve kind of hit upon something that, that I wanted, I want to elaborate on. So as we talk about satisfaction, patient satisfaction and promotion of what we do, you’re talking about the providers aspect of it as well. And we do indeed hear that from our, our provider community to say, I like working with CareTalk Health  because and they don’t say it in this many words because you’ve removed the friction from my workflow.

It is a familiar. What we built with our virtual clinic is a familiar experience to them as well. They are, you know, many of them come out of, you know, private practice. You know, maybe they’re doing this as working with us as part of a, you know, side gig. But they’re used to having the maybe creature comforts is the wrong term, but it’s the one that comes to mind that I have a nurse that I’m working with who is talking with the patient and giving me the report, the download, if you will, before I go into the room.

We do the same thing in our virtual clinic model. We have the technology underpinning that supports communication and supports the documentation that’s not only required and compliant, but it also that communication between the care team that also leads to a better patient experience, a smoother experience that the last thing you want in the virtual environment is the patient to think, are you all talking to one another?

You know, I just talked with the nurse, is she or he talking with you? Provider. We’ve alleviated that with the technology and the tools that we have. But again, you know, back to my original point here, the providers are also finding this a very gratifying environment to work in because it’s familiar to them as well.

Craig Joseph MD, FAAP, FAMIA:

Yeah. And especially if you if you’re working as a team. Right. Not as two individuals kind of doing two separate parallel tracks, but when you have one, one solid goal that you’re both working towards, it does make it a lot easier. I can kind of going back to my practice, I had a medical assistant I worked with who had been working in pediatrics longer than I had for sure.

I used to joke this was back in the paper days, but I. I would sometimes walk into a room and on the paper chart there would be paper clips, a handout for croup and you know, that we would give to, to parents if their, if their child had croup and I would walk in, I’m like, well, Cheryl has diagnosed your child’s with croup and I know this not because she talked to me, but because there’s a crew handout here.

I thought I would further joke because I’m a joking kind of kind of guy. I will, you know, double check to make sure that Cheryl’s right and I will examine this child, but I let me tell you, she’s not always right. She’s only right like 99% of the time. So. So I’ll. I’ll double check. But, you know, if she if this was a kind of a thing that you got to once you got to know people that she knew that if she was confident of the diagnosis, it would just make it easier for me.

I don’t have to go looking for the crew. Pan down. It’s already there. And sometimes you can do those things with technology. Certainly some EHRs try to do that, but I think when we try to get to too much technology, we’re second guess is everything and takes away, hey, you don’t need a medical assistant or a nurse anymore.

You’re losing a lot of the fun aspects and the and I think this is where you how you get to kind of burnout to some extent. We blame the electronic health record, and it certainly is due for a lot of blame. But, sometimes it’s the way you use the technology. And if your goal is just to make everything a little smoother and remove friction where it makes sense to remove friction, that’s a good thing. And you and you want to kind of go in that direction.

Stacie Stoner:

I agree, I think the thing we all have to be watchful of with technology, is it replacing critical thinking. And, you know, also replacing just, you know, natural curiosity, enthusiasm, empathy, interaction with people. It should be technology is a tool in our, in our arsenal of tools. But it shouldn’t replace it. It should make those handoffs that you were describing with the handoff.

That’s an invisible. It’s an invisible hand. And that’s really how, we should look at and embrace technology today is don’t let that replace critical thinking. And just the natural cadence of speaking with a patient.

Craig Joseph MD, FAAP, FAMIA:

Yeah, it’s the, you know, the large language models and I supposed to be very good at. Well, it is very good at pattern recognition. Yes. Or so we’re humans right. And so yeah, it’s one of those things where when you try to get away, you try to make everything a science. You do, I think, ultimately harm the experience and the outcome, because so many times you watch a nurse who works in the ICU, sometimes they just get the heebie jeebies.

And I’ve certainly been there where the nurse, you know, had called for a physician to say like, something’s wrong. Well, what’s wrong? I’m not exactly sure, but something’s wrong. He doesn’t look right. And, often when that happens, something bad is about to happen. And, you know, when you. I don’t think if you looked at science, you would be able to necessarily come down with exactly what was it maybe the coloring was off or this patient used to be much more expressive and, and now is just kind of answering in short sentences, just little things that humans pick up on that.

So it’s still hard, I think, for computers to do. And so you got to keep that human experience there. Yes. One thing I wanted to kind of just talk about quickly, maybe is, is the word concierge. And I bring this up because when we were first talking and kind of preparing for this, I said, oh, this kind of sounds like concierge considers medicine. And you were like, well, no. So tell me, like what? How is this different? Or what are you kind of thinking that this doesn’t fit that term?

Stacie Stoner:

So to my way of thinking, the word concierge implies luxury, a luxury experience when my way of thinking what we’ve created should be the expected experience. You know that the terms that are often used alongside concierge, white glove or hand-holding, whatever that may be, you know, I, I believe strongly as does or organization that we should simply we should shepherd our patients through this process and, and that should just be their expectation.

Concierge is luxury, concierge is extra. And the way I see it again, handholding really is care. This is what the experience should be. You know, the patient isn’t here for, you know, a slick experience. They just want to know that they’re being looked after. And, and so, you know, I see this more as a, it’s an expectation and a convenience for the patient more than being, a luxury experience.

Craig Joseph MD, FAAP, FAMIA:

That I think that’s fair. You’re telling us we should have higher standards? That’s what I’m hearing.

Stacie Stoner:

We should. We should have higher standards.

Craig Joseph MD, FAAP, FAMIA:

So. Reminds me of a time I’ll just change the subject. Totally. And say I was at. I was at a hardware store looking for a light bulb, and I was with a I was with my two sons, who were young at the time. And I asked someone about I had a light bulb and I said, hey, you know, where, where should I go for light bulbs?

And one of the employee kind of just pointed me in the direction and said, I’ll four. And I got dial four. And I was overwhelmed with all the decisions I was supposed to be making. And this was a point in time where we were moving from the kind of old light bulbs to the new, different looking light bulbs, and one was in watts and one was in something some other unit, and I didn’t know how to kind of compare them.

And a different employee came up and said, you’re having trouble. I said, yes, and he pointed me to a conversion table and it’s like, oh, well, this says it’s, you know, it’s a 45 and that means you need an eight or whatever. And here are the choices. And I after that, I looked at my kids and I’m like, that’s the way you want to be treated.

Not just point me in the direction and, you know, be off, but and I think you’re taking some of that and saying, hey, we should be doing the same thing in medicine, which I totally agree with. And I love that you’re doing that. So talk to me a little bit about. And one of the things that kind of we talked about was care gaps.

And a lot of your customers are, are big health insurance companies to some extent. And, and of course, we understand why they would want care gaps to be closed. And again, a care gap is, oh, you should have gotten this vaccine or you should have had a colonoscopy. And it doesn’t look like you’ve had that because no one is billed us for that.

And we want you to have those tests because we know that it’s much better to find out about cancer diagnosis early, when it’s really treatable than when it’s, you know, 5 or 10 years later and you’re having symptoms and it’s much more complicated. And so how do you how do you change how that how a health care or an insurance company normally would, would deal with closing care gaps? What’s the what’s the before your company and after your company scores?

Stacie Stoner:

The exact question. So you know the way you described. I think the before pretty well. I’ll take this from the perspective actually as a provider as well. So as a provider I have patients come in and I’m you know, I do an annual wellness visit with the patient which also includes talking about, you know, that preventative visit.

And so I talk about, you know, have you had immunizations, have you had this booster. Have you had it? How long has it been since you had a colonoscopy or a mammogram, things like that. And as you leave I may write orders for those, those screenings, those tests, whatever that may be. And then, you know, that’s really the extent of it right now as a, as a patient, I have an order that’s been sitting on my desk for three months to go have a screening done.

I haven’t done it, and I haven’t heard from my provider’s office about that. That’s the typical experience from the plan perspective. The plan knows via claims data, things like that that, you know, Stacie needs to go have a mammogram. The traditional way of trying to engage Stacie to take that action is through. Perhaps it’s messaging through. It may even be an SMS text message or emails where I log in to the member portal to look at my EOB, and I see messaging to take these different actions, but it’s pretty passive engagement with my members to get them to take that action.

And then as you get to the end of the year, that that action becomes more you the, the plans are more assertive in that action and that they may be doing some targeted outreach using partners like CareTalk Health  to speak to the member, to compel them to take the action and have a two way communication with them, and then schedule that appointment.

And often times that appointment is scheduled with the provider, and then you cross your fingers and hope that patient member patient shows up for that appointment with our virtual clinic solution. And what we’re doing on behalf of our health plan partners today is not only is the patient the member patient. So I’m kind of using those interchangeably.

Not only is the member patient engaged and is that appointment scheduled, but because that appointment is scheduled with CareTalk Health  and we’re able to conduct that visit virtually, we can then give the patient those orders for screenings as orders for test. And with our care team. We then are following up to help them navigate that care.

And so how that happens today is once the provider speaks with patient Stacy and says, you know, it’s been several years since you had a mammogram. You know, these screenings are really important. And that provider does that. Health education with the patient, the provider that says, I’m going to go ahead and have one of the nurses come back into this virtual room, and we’re going to help you get that appointment scheduled for that mammogram.

So again, going back to that hand-holding experience. So again, I don’t want to say it’s a concierge experience. It really just is a help shepherding the patient through the process.

Nurse will come back in and we will actually not only write the order, but at the time of the, as the appointment is wrapping up, we will help that member patient schedule that screening. If they don’t know where to go, we can help them navigate to and network with their plan and network facility. And then of course we do the follow what from that we want to get the results back from that screening or that test.

We’re going to communicate that to the patient. And if there’s any additional follow up that should be taken by the patient, we’re going to help navigate that as well. So that that is a very different approach than, you know, what I’d say is that the more traditional a please get this done, you should get it done. It’s really important.

And then, maybe we can get you to schedule an appointment and hope that you show up for that appointment. But beyond that, there may be no follow through with what we are doing today and how we’re engaging with patients. We’re seeing that all the way through and closing that loop back around to say, what were the results and what is the next action, if any, that the patient should be taking.

Craig Joseph MD, FAAP, FAMIA:

And I think that’s where it often kind of falls down is, you know, did you get this? Did you get the study, did you get the result? And are there any next steps. Because often there are. Right. And if you don’t do the next steps you’re, you’re not even you’re not getting any of the benefit of the, of the prevention that we’re, we’re trying to trying to address.

Well I love it. We could talk more, but we are running short on time. So I want to ask you the question that we always ask at the end of designing for a health episode. What is something in your life that’s so well designed? It brings you joy whenever you use it. Sometimes that’s inside health care. Often it’s outside health care. What do you think?

Stacie Stoner:

I thought a lot about this. And this is outside of health care. So my espresso machine brings me great joy, typically at least twice a day, if not for me. And I and I am no coffee snob, you know, I’ve graduated beyond the, you know, the pod, you know and brew to, you know, grinding my beans, tamping them down and then, you know, getting my espresso made from that.

But the machine that I have has that all integrated within it. So I just pour my beans in and the machine tells me how to calibrate my grind. It grinds the beans. It has an in, built in tamper so I don’t have to pull it out, tamp it down. I’m sure coffee people are probably like, okay, you know, this is like a level one. But for me, this is like a life changing machine. And the design of that machine makes me happy every time I use it.

Craig Joseph MD, FAAP, FAMIA:

I love it.

Stacie Stoner:

It’s the product that comes from it is, you know, is mother’s milk so.

Craig Joseph MD, FAAP, FAMIA:

Well, you’re not. I’m with you. I’m not. I’m not as advanced as you. And so if there are any listeners that are looking down on you, they’re really looking down on me because I still have those pod thingies. But I love the idea that you’ve kind of found the sweet spot between the pod or just go into Starbucks.

And this very complicated concoction of, you know, you have to do this and you have to do that. You’re at the kind of sweet spot where you do some of the work, but the machine does a lot of it, and it gets you where you want to go at, at the same time is not making a too much effort.

Stacie Stoner:

Indeed.

Craig Joseph MD, FAAP, FAMIA:

Indeed it doesn’t. It doesn’t remove all the friction, but it removes some of that friction.

Stacie Stoner:

I still end up with, with the ground coffee messes occasionally, but, it’s pretty well contained.

Craig Joseph MD, FAAP, FAMIA:

I love it, I love it. Well Stacie thank you so much. I really I thought this was an interesting conversation. I do want to tell you to make sure to get all of your preventative care close to all of your care gaps. Stacie I’m talking to you.

Stacie Stoner:

I will address my own health as well.

Outro:

Thanks for tuning in. We hope you enjoyed today’s episode. For more on Stacie Stoner, follow her on LinkedIn or at CareTalk Health.com. Check back for more episodes of designing for health wherever you listen to podcasts NordicGlobal.com. We’ll see you again next time on designing for health. If you enjoyed this episode, please leave us a five star rating and a review. This helps others find the podcast as well.

Links: 

https://www.linkedin.com/in/staciestoner/  

https://caretalkhealth.com/