Apollo’s Curse: When AI Predicts and Doctors Resist
I recently read an article by Yale’s F. Perry Wilson, MD, MSCE about medicine’s Cassandra problem with artificial intelligence (AI). I was intrigued even before I read the first sentence because … who was Cassandra again?
Designing for Health: Interview with Dr. Manish Patel [Podcast]
Generative AI has been all over the news in recent months and is already making waves in the world of healthcare, especially when it comes to data analysis and clinical diagnosis. But how helpful AI actually is and how quickly it’s adopted depends greatly on its transparency, usability, and the specificity with which it’s deployed. […]
Designing for Health: Interview with Denise Worrell [Podcast]
Companies like Starbucks, Chick-fil-A, and Culver’s consistently rank highest on guest satisfaction not simply because of the quality of their product, but because of the overall experience they provide. If health systems work with only the “product” in mind (i.e., the care they provide), important as it may be, they may unintentionally create a cold, […]
Designing for Health: Interview with Dr. Allison McCoy [Podcast]
Nothing is more important than placing, at the center of the design, the people who will be using the technologies being implemented. While new advancements in AI and predictive modeling are exciting, they won’t truly work unless the people who interact with them are involved in the building process. Incorporating physician feedback into the tools […]
An inch deep and a mile wide
Recently, Dr. CT Lin, CMIO at University of Colorado Health, wrote about his fear of “automation complacency” when it comes to practicing medicine in the era of the large language model (LLM) and generative AI. Allow me to explain. Physicians are quite elated about the possibility of having an AI take over administrative tasks for […]
Designing for Health: Interview with John Whalen, PHD
When it comes to human-centered design, we aren’t left guessing what might or might not work for the end user. The field of cognitive psychology offers rich insights into the way people think, feel, interact with, and make decisions within the environments in which they move. This research, combined with real-world observations, gives healthcare organizations insights into how to design experiences for caregivers and patients, as well […]
Designing for Health: Interview with Adam Wright, MD
Without open feedback from end users, any implementation will fall short of its full potential. The implementation of clinical decision support tools is no exception. Hands-on interaction with the intended audience will avoid designing for a theoretical user, not real humans using the tool. Designing with people in mind without falling prey to design-by-committee is challenging, but […]
Designing for Health: Interview with Chris McCarthy, Part 2 [Podcast]
When we think of innovation, we often gravitate towards new digital solutions. Even when well designed, the technology and workflows associated with it may create obstacles to efficiency (and the dreaded “workaround”). In certain use cases, analog, old-fashioned designs can be more powerful than new digital innovations. Whether digital or analog, incorporating human-centered design principles […]
Designing for Health: Interview with Dr. Archana Tedone [Podcast]
It’s no surprise that nurses bear some of the biggest burdens in our healthcare system. Heavy workloads, time pressures, and high stress are leading to dramatically increased levels of burnout and turnover, with these effects trickling down to patient outcomes. How can their everyday tools, processes, and workflows be better designed with their needs in […]
The impending crisis in healthcare: Lessons from SVB’s collapse
As the global financial system tries to limit the contagion of bank failures that originated with Silicon Valley Bank (SVB), I can’t help but think about the parallels between the United States economy and our healthcare system. If you haven’t been watching the news (lucky you!), let me briefly summarize the situation.