The cord-cutter in your waiting room
In 2010, the cable TV industry convinced itself that cord-cutting was a millennial phase. Younger viewers were always going to experiment with new technology, but they would settle down and subscribe to cable like everyone else before them. Instead, the opposite happened. Gen Z never subscribed, and Millennials saw no reason to pay for three […]
Interview with Edmund Siy, CITO BSMH and Alex Krinsky, CLEAR
Identity management in healthcare is more complex and more critical than ever. As health systems grow through mergers, expand digital access, and serve diverse user groups, traditional approaches to identity verification are no longer sufficient. In this episode, we explore how modern identity solutions are transforming both patient and provider experiences. From reducing friction in […]
5 ways workforce capacity erodes healthcare technology ROI
Key takeaways Workforce capacity is a primary constraint on healthcare technology ROI. Technology underperforms when teams lack the time, skills, and coverage required to run, support, and sustain it. Workflow drag reduces clinical capacity and limits technology value. Workflows designed to capture everything, rather than to move care efficiently, quietly consume clinician time and reduce […]
Why healthcare AI stalls after the pilot and what’s really holding it back
Key takeaways AI struggles to scale because of environmental, not technical, constraints. Data must be trusted before AI outputs will be used. Workflow friction limits the impact of automation. Clinical capacity determines whether AI is adopted or ignored. Governance and validation must be built early to support scale. Leading organizations prioritize measurable workflow and capacity […]
Go-live isn’t the finish line: Why stabilisation sets the stage for real EPR transformation
Launching an Electronic Patient Record (EPR) system is a monumental milestone. It follows months or even years of planning, thousands of complex configuration decisions, and countless workshops aimed at capturing the nuances of clinical life. It is a moment of pride, nerves, and, inevitably, exhaustion. But here’s the lesson experienced digital leaders always learn: Go-live is […]
Nordic wins 2026 Swaay.Health award for health IT blog of the year
MADISON, Wis., – May 13, 2026 – Nordic®, a global health technology and consulting firm, today announced it has been named the winner of the 2026 Swaay.Health Award for Health IT Blog of the Year.  Nordic was recognized for its ongoing thought leadership and educational blog content that explores the realities healthcare organizations face as they plan, implement, and sustain digital health initiatives. “The content we […]
Interview with Stephanie Carreiro, MD
In this episode of Designing for Health, Craig Joseph sits down with Dr. Stephanie Carreiro, an emergency medicine physician and medical toxicologist at UMass Medical School, to explore how digital health tools can be thoughtfully designed to support people with substance use disorder. Dr. Carreiro shares her journey into toxicology and addiction research, and explains […]
Your delivery robot is fine. Your rollout may not be.
In 2022, two University of Tennessee students were charged with felony vandalism for picking up a Starship food delivery robot on campus and slamming it to the ground. The robot had done nothing more provocative than carry somebody’s burrito from point A to point B. UC Berkeley’s Kiwibot fleet has logged roughly 1,600 acts of […]
Interview with Dione Rogers, RN
In this episode, Craig Joseph is joined by Dione Rogers, a registered nurse turned Chief Nursing Informatics Officer and digital transformation leader, Dione shares her unconventional career journey from a teenage nurse who didn’t want to work with computers to becoming a nationally recognized leader in nursing informatics. Through deeply human stories and practical examples, […]
Nordic’s survey reveals managed services are moving beyond backup support
MADISON, Wis. – April 22, 2026 – Nordic® today released new survey findings showing that application managed services (AMS) have crossed an important threshold in healthcare IT: no longer viewed primarily as backup support for short-staffed teams, AMS is increasingly a core part of how health systems run IT operations. According to the survey, 61% of healthcare IT leaders say […]