Designing for Health: Interview with Bonnie Hartstein Shweiki, MD
In this episode, Dr. Bonnie Hartstein Shweiki shares how an unconventional career path from military service to pediatric emergency medicine and healthcare leadership shaped her approach to quality, safety, and system design. Drawing on her experience leading large-scale transformation in military medicine, she explores how frustration can fuel innovation, why culture matters more than policy, […]
Your health system is a house of brands
Procter & Gamble runs more than sixty consumer brands: Tide, Pampers, Gillette, Crest. Each has its own manager, its own strategy, and its own profit-and-loss statement. The title “manager of P&G’s reputation” does not exist, and anyone who proposed collapsing sixty brands under one manager, one budget, and one quarterly dashboard would be cleaning out […]
Nordic appoints Alicia Harkness as CEO
MADISON, Wis., – June 11, 2026 – Nordic®, a global health technology and consulting firm, today announced the appointment of Alicia Harkness as CEO effective June 15. Harkness will lead Nordic as the organization continues advancing as healthcare’s trusted, strategic partner, helping organizations leverage the power of their technology to navigate complex clinical, operational, and […]
Designing for Health: Interview with Sarah Hanbridge, RN
In this episode, Sarah Hanbridge shares her journey from bedside nursing in the early 1990s to leading large-scale digital transformation across the NHS. She explores how clinical frustration sparked innovation, why data visualization became a turning point for operational change, and how collaboration not technology alone drives meaningful outcomes. From pioneering digital control rooms with […]
The cord-cutter in your waiting room
In 2010, the cable TV industry convinced itself that cord-cutting was a millennial phase. Younger viewers were always going to experiment with new technology, but they would settle down and subscribe to cable like everyone else before them. Instead, the opposite happened. Gen Z never subscribed, and Millennials saw no reason to pay for three […]
Designing for Health: Interview with Edmund Siy, CITO BSMH and Alex Krinsky, CLEAR
Identity management in healthcare is more complex and more critical than ever. As health systems grow through mergers, expand digital access, and serve diverse user groups, traditional approaches to identity verification are no longer sufficient. In this episode, we explore how modern identity solutions are transforming both patient and provider experiences. From reducing friction in […]
5 ways workforce capacity erodes healthcare technology ROI
Key takeaways Workforce capacity is a primary constraint on healthcare technology ROI. Technology underperforms when teams lack the time, skills, and coverage required to run, support, and sustain it. Workflow drag reduces clinical capacity and limits technology value. Workflows designed to capture everything, rather than to move care efficiently, quietly consume clinician time and reduce […]
Why healthcare AI stalls after the pilot and what’s really holding it back
Key takeaways AI struggles to scale because of environmental, not technical, constraints. Data must be trusted before AI outputs will be used. Workflow friction limits the impact of automation. Clinical capacity determines whether AI is adopted or ignored. Governance and validation must be built early to support scale. Leading organizations prioritize measurable workflow and capacity […]
Go-live isn’t the finish line: Why stabilisation sets the stage for real EPR transformation
Launching an Electronic Patient Record (EPR) system is a monumental milestone. It follows months or even years of planning, thousands of complex configuration decisions, and countless workshops aimed at capturing the nuances of clinical life. It is a moment of pride, nerves, and, inevitably, exhaustion. But here’s the lesson experienced digital leaders always learn: Go-live is […]
Nordic wins 2026 Swaay.Health award for health IT blog of the year
MADISON, Wis., – May 13, 2026 – Nordic®, a global health technology and consulting firm, today announced it has been named the winner of the 2026 Swaay.Health Award for Health IT Blog of the Year. Nordic was recognized for its ongoing thought leadership and educational blog content that explores the realities healthcare organizations face as they plan, implement, and sustain digital health initiatives. “The content we […]