You can’t nudge your way out of a clinical judgment problem
Overview Healthcare organizations have spent years improving clinician behavior through nudges such as alerts, defaults, and other forms of choice architecture. A new JAMA study suggests that some clinical challenges are judgment problems, not just workflow problems, and that targeted training can improve physician decision making at scale. For healthcare leaders, the key question may […]
Nordic ranked No. 1 overall by Black Book in 2026 healthcare IT consulting and advisory report
MADISON, Wis., – July 08, 2026 – Nordic®, a global health and technology consulting company, has been ranked No. 1 overall in Black Book Market Research’s 2026 Healthcare IT Consulting & Advisory Services report for EHR Optimization, Workflow Redesign & Selective Implementation. Based on direct feedback from 620 healthcare executives representing 145 provider organizations, Nordic earned the highest overall […]
Designing for Health: Interview with Robert Slepin CDO & SVP, SE Health
In this episode, Craig Joseph sits down with Robert Slepin, Chief Digital Officer at SE Health, to explore lessons learned from a decades-long healthcare leadership career spanning vendor organizations, provider systems, academic medical centers, and international healthcare environments. Drawing on experience as a CDO, program leader, and advisor, Robert shares practical insights on navigating complex […]
Designing for Health: Interview with Bonnie Hartstein Shweiki, MD
In this episode, Dr. Bonnie Hartstein Shweiki shares how an unconventional career path from military service to pediatric emergency medicine and healthcare leadership shaped her approach to quality, safety, and system design. Drawing on her experience leading large-scale transformation in military medicine, she explores how frustration can fuel innovation, why culture matters more than policy, […]
Your health system is a house of brands
Procter & Gamble runs more than sixty consumer brands: Tide, Pampers, Gillette, Crest. Each has its own manager, its own strategy, and its own profit-and-loss statement. The title “manager of P&G’s reputation” does not exist, and anyone who proposed collapsing sixty brands under one manager, one budget, and one quarterly dashboard would be cleaning out […]
Nordic appoints Alicia Harkness as CEO
MADISON, Wis., – June 11, 2026 – Nordic®, a global health technology and consulting firm, today announced the appointment of Alicia Harkness as CEO effective June 15. Harkness will lead Nordic as the organization continues advancing as healthcare’s trusted, strategic partner, helping organizations leverage the power of their technology to navigate complex clinical, operational, and […]
Designing for Health: Interview with Sarah Hanbridge, RN
In this episode, Sarah Hanbridge shares her journey from bedside nursing in the early 1990s to leading large-scale digital transformation across the NHS. She explores how clinical frustration sparked innovation, why data visualization became a turning point for operational change, and how collaboration not technology alone drives meaningful outcomes. From pioneering digital control rooms with […]
The cord-cutter in your waiting room
In 2010, the cable TV industry convinced itself that cord-cutting was a millennial phase. Younger viewers were always going to experiment with new technology, but they would settle down and subscribe to cable like everyone else before them. Instead, the opposite happened. Gen Z never subscribed, and Millennials saw no reason to pay for three […]
Designing for Health: Interview with Edmund Siy, CITO BSMH and Alex Krinsky, CLEAR
Identity management in healthcare is more complex and more critical than ever. As health systems grow through mergers, expand digital access, and serve diverse user groups, traditional approaches to identity verification are no longer sufficient. In this episode, we explore how modern identity solutions are transforming both patient and provider experiences. From reducing friction in […]
5 ways workforce capacity erodes healthcare technology ROI
Key takeaways Workforce capacity is a primary constraint on healthcare technology ROI. Technology underperforms when teams lack the time, skills, and coverage required to run, support, and sustain it. Workflow drag reduces clinical capacity and limits technology value. Workflows designed to capture everything, rather than to move care efficiently, quietly consume clinician time and reduce […]